Mitigation Production Manager - Denver, CO

Job Description

Salary: $90,000 DOE

Job Title: Mitigation Manager

Location: Denver, CO

Want to be a difference maker? Paul Davis Restoration employees provide homeowners and business owners peace of mind so they can focus on what matters most!

About us:

Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being difference makers by living our vision, mission and values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.

The job:

The Mitigation Production Manager is responsible for overseeing the performance and success of the mitigation team, ensuring efficient project execution, adherence to company standards, and alignment with business objectives. This role requires strong leadership, operational expertise, and a focus on continuous improvement to drive high-quality service delivery.

Key Responsibilities: Project Management & Performance Oversight

• Supervise and evaluate Project Manager performance through goal-setting, monthly reviews, and compliance with company processes.
• Conduct bi-weekly production audits with Project Managers to ensure quality standards are met.
• Maintain a performance scorecard at or above 82%.
• Ensure RMS and task compliance across all projects
• Monitor vendor relationships, track utilization, and assess returned leads.
• Collaborate with the Operations Manager to generate leads and opportunities across departments.
• Participate in weekly production meetings with the Operations Manager.
• Address department concerns and job-specific issues proactively.
• Maintain regular check-ins with the Project Coordination Manager.
• Track department spending and revenue in alignment with the annual budget.
• Reconcile Work in Progress (WIP) and ensure accurate reporting.
• Analyze and improve key performance metrics, including conversion rates, attachment rates, and Net Promoter Scores (NPS), maintaining an NPS of 75% or higher.
• Lead training initiatives to enhance the skills and capabilities of Project Managers.
• Work with the Operations Manager to identify and enroll Project Managers in relevant training and certification programs.
• Implement Progression Plans and Performance Improvement Plans to drive continuous professional growth.
• Provide hands-on coaching, mentoring, and development to ensure Project Managers excel in their roles.
• Conduct weekly ride-alongs with Project Managers to visit job sites and proactively address issues.
• Serve as the primary point of contact for escalated customer issues related to mitigation projects.
• Partner with Mitigation Managers to assess technician and field crew training needs.
• Proven experience in restoration, mitigation, or a similar industry leadership role.
• Strong project management, operational oversight, and problem-solving skills.
• Ability to analyze data, track performance metrics, and implement improvement strategies.
• Excellent leadership, coaching, and communication skills.
• Customer service-oriented with the ability to handle escalations professionally.
• Familiarity with industry software, reporting systems, and compliance processes.
  
  

Qualifications & Requirements:

• Customer Relations & Team Support
• Training & Development
• Financial & Performance Metrics Management
• Operational Management & Coordination
  
  

Physical requirements:

• Lift (constantly) 5-40 pounds, lift (frequently) 20-100 pounds
• May involve significant stand/walk/ push/pull
• Occasional climbing (ladders, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling
• Ability to work in confined spaces
• Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat
• Exposure to noise levels ranging from moderate to loud from occasional to frequent
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Repeating motions that may include the wrists, hands and/or fingers
• Operating machinery and/or power tools
• Operating motor vehicles or heavy equipment
  
  

Benefits:

• 3 weeks of paid time off
• 7 paid holidays
• 401k with a 4% dollar-for-dollar company match
• Medical, dental, vision, life, supplemental/disability insurance offered
  
  

This role is ideal for a strategic and hands-on leader who thrives in a fast-paced environment and is committed to operational excellence and team development.

Disclaimer: This job description is intended to outline the general responsibilities and qualifications for this position. It is not an exhaustive list of all duties, responsibilities, or expectations. The company reserves the right to modify, add, or remove job duties as necessary. Employees may be required to perform other related tasks as assigned by their supervisor to meet the ongoing needs of the organization.