What are the responsibilities and job description for the Assignment Support Coordinator position at Paul Davis Restoration, Inc.?

Job Description

We Are Paul Davis! Our company's mission is to provide opportunities for great people to deliver best-in-class results .

Join Our Dynamic Team as the Assignment Support Coordinator!

Are you a seasoned Assignment Support Coordinator with experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks an Assignment Support Coordinator to join our robust Claims Force / Quality Assurance Team.

We are seeking a dedicated and experienced Assignment Support Coordinator who will be responsible for ensuring local Franchise offices are compliant with Program SLA (service level agreement) and Program guidelines. This position assists in driving Program performance to exceed Carrier expectations. As a key member of the Paul Davis Restoration, Inc. (PDRI) Claims Force team, this position leverages the skills and relationships of US Operations team members to improve scorecard performance to exceed Carrier expectations.

Why Join Us?

Competitive salary and benefits package
Opportunity to lead and shape the safety culture of our growing company
Work with a dynamic team committed to excellence and safety
Medical, Dental, Vision, Life, Disability & 401(k) benefits
Paid Holidays, Vacation, Sick Days, and Volunteer Days
Career growth opportunities within a fast-paced and innovative environment

This role is designed to provide operational and administrative support to our network of franchisees, ensuring they receive the resources, oversight, and guidance necessary to deliver top-quality restoration commitments. As a key support team member, you will play a critical role in helping ensure that franchise locations consistently meet company standards and customer expectations and communicate openly with our insurance carrier partners.

Essential Duties / Responsibilities :

Franchisee Support : Monitor direct program assignments from first notice of loss through pre-scrub estimate completion. The Scorecard Performance Associate will seek routine updates, reinforce performance and timeliness standards, monitor and coach document uploads and process completion, and drive improvement by proactively reaching out to Franchises and checking the status of the pending Service Level Agreement requirements.

Assignment Coordination : Help franchisees manage and track the progress of direct program assignments, ensuring timely and efficient completion, with timely and transparent documentation of job status throughout the process. Assist with coordinating schedules, resources, and any additional support needed to meet SLA deadlines.

Quality Assurance : Ensure that franchisee operations are aligned with industry standards, organizational expectations, and carrier partner standards. Provide support to Scorecard Performance Associates and Scorecard Performance Manager through feedback loops to drive alignment and compliance with all assignments to meet industry and carrier partner standards.

Training and Resources : Assist in providing ongoing training and support to franchisees, ensuring they have access to the latest tools, resources, and processes necessary for success. Help create and update training materials related to best practices, expectations, and direct program assignment success.

Documentation and Reporting : Maintain accurate records of franchisee assignments, internally documenting key expectation compliance to drive training and coaching initiatives. Ensure franchisees are submitting required documentation on time and following established reporting processes.

Communication and Problem Resolution : Act as a liaison between the franchisor and franchisees, helping usher them to partner PDRI teams to resolve any operational or service issues that arise during assignments. Provide clear and timely communication to franchisees regarding updates, changes, and new policies.

Teamwork and Collaboration : Attend company or team meetings virtually, as required, to be informed on all things Paul Davis. Additionally, trends that are identified should be reported to the Scorecard Performance Manager.

All other duties as assigned.

Competency - Knowledge, Skills, and Abilities

Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.)

Strong organizational and time management skills, with the ability to manage multiple assignments simultaneously.

Excellent verbal and written communication skills, with a customer-service mindset.

Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.

Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite)

Coaching methods and conflict resolution

Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, One Drive, and others)

The ability to work under pressure

Exceptional attention to detail

Ability to conceptualize

Ability to work independently

Self-driven

Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)

Maintain a high level of confidentiality

Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education & Experience :

High School Diploma or GED

Bachelors Degree or equivalent experience in business administration or other related field

Preferred Education & Experience :

IICRC Certifications are a plus, but not required

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

A reasonable accommodation is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic, or of some persistence, and is a substantial or significant limit on an individuals ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer . Paul Davis Restoration provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.

If you are ready to take on a challenging and rewarding role that offers both variety and the opportunity to make a significant impact, we would love to hear from you. Apply today to join our team and help shape the future of Paul Davis!

About Us :

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 340 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.

Make an impact now : Paul Davis is proud of our 56 year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee, and client-focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!

Flexible work from home options available.

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