What are the responsibilities and job description for the Mitigation and Contents Manager position at Paul Davis Restoration, Inc.?
Reports To : Owner
A mind built for excellence. A spirit built for service."
Description : Paul Davis Restoration of North Oakland County, MI is a locally owned restoration company that is part of the Paul Davis family. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in the network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
Paul Davis Restoration of North Oakland County, MI is looking for a qualified and experienced Mitigation and Contents Manager to work alongside the Owner to help grow and position the business for success.
What does a Mitigation and Contents Manager with Paul Davis do?
- Serve as point person and first responder for every loss including contents cleaning
- Contact customer within 30 minutes (unless emergency) to schedule appointment
- Arrive on loss site within 2 hours if emergency or 24 hours for non-emergencies, unless carrier program requirements
- Prepare scope of work through Sketch / MICA & communicate to customer
- Secure applicable contracts
- Coordinate, schedule, supervise, document, and assist in production on Emergency Water Extraction & Drying Services, Emergency Fire / Smoke Services, Carpet Cleaning, Deodorization, Mold Remediation (incl. demolition & cleaning, and Structural Cleaning
- Record & report loss documentation (i.e. contracts, psychometric readings, moisture mapping) to customer, adjuster and national programs on all losses
- Enter estimate into software & submit to adjuster / customer within 48 hrs. or according to carrier program requirements
- Negotiate with Carrier / Programs / Subs.
- Prepare and submit job related paperwork to admin for job updating / closing, etc.
- Monitor accounts receivable (AR) on each job in association with Job Cost Accountant
- Train, supervise and manage all technicians, while serving others within your community
- Market to clients
- Build & maintain professional relationship with customers, adjusters, carriers and other third parties
- Make a difference for others that have had a disaster strike their property
- Take pride when your team completes mitigation projects on budget with an exceptional customer experience
- Be empathetic and show a sense of urgency while communicating through modern technology
Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.
Values : Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision : To provide extraordinary care while serving people in their time of need.
Mission : To provide opportunities for great people to deliver Best in Class results.
Team Compensation and Benefits :
Qualifications (Requirements) :
Role on the Team (Job Responsibilities) :
Skills Desired of Team Member :
Are you Paul Davis?
Before You Can Take the Field : Working Conditions and Physical Requirements : The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.
Paul Davis supports and hires Veterans and we are an Equal Opportunity Employer!
Compensation : $18.00 - $25.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision :
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values :
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission :
To provide opportunities for great people to deliver Best in Class results
Salary : $18 - $25
