Sales Ops Manager

Position Overview Paul Davis New England, one of the leading restoration companies, is seeking a Sales Operations Manager to drive execution and enhance our Commercial Sales efforts. We are looking for a thoughtful, detail-oriented team player who genuinely cares about others and thrives in a collaborative environment. This dynamic role requires a blend of creativity, operational focus, attention to detail and data-driven decision-making. The Sales Operations Manager will support our Business Development Managers and leadership team while playing a hands-on role in shaping execution strategies, customer experience, and data management.

This position reports directly to the Vice President of Sales & Marketing and works collaboratively with the sales team.

Hours: Full Time, 9am to 5pm

Key responsibilities include:

Project Production

• Act as primary interface between sales team and operations
• Track the execution of sold commercial projects, providing regular updates to the sales team and leadership.
• Identify and address issues impacting project progress.
• Support weekly customer updates to maintain transparency and trust.

Data Management & Reporting

• Conduct daily audits of CRM data to ensure accuracy and completeness.
• Identify and resolve any issues or discrepancies in the CRM system promptly.
• Use 3rd party data sources (CoStar & ALN) to identify target commercial clients and add them to the CRM
• Use LinkedIn and web search techniques to research commercial clients and provide deeper organizational insights
• Compile and analyze weekly sales data.
• Prepare concise and informative summaries for the sales team and leadership.
• Present findings during regular sales meetings.

Sales Events and Activities Management

• Create and maintain a detailed calendar of all sales events and activities.
• Organize formal (e.g., trainings, educational seminars) and informal events (e.g., happy hours or get togethers) for prospective clients in coordination with the sales reps.
• Coordinate logistics for events, including setup, teardown, and on-site support.
• Attend events to oversee company activities and ensure smooth execution.

Administrative

• Order business cards
• Ordering of PD apparel
• Press releases
• Other tasks tangential to sales and marketing

Qualifications

• Bachelors degree in business, marketing, or a related field (preferred).
• Proven experience in sales support, marketing coordination, or administrative roles.
• Strong proficiency in CRM systems and data analysis tools.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel to events and accommodate flexible schedules as needed.

Key Competencies

• Attention to detail
• Proactive problem-solving
• Strong interpersonal skills
• Project management
• Creative thinking
• Analytical mindset

Benefits:

• A company laptop & cell phone
• Healthcare, Dental & Vision plans
• 401k Retirement plan with company Match
• Paid time off
• Holiday Pay
• Disability Insurance
• Referral Program
• Tenure Program
• Paid Holiday, Vacation and Sick Days
• Company Apparel Provided
• Opportunity for advancement
• Parental leave
• Training & development