Residential Restoration/Construction Division Manager

Job Description

Job description for Production Manager:

• Manage and delegate the starting and completion of reconstruction projects
• Manage estimators
• Train and coach team members that produce reconstruction projects
• Communicate with customers frequently on the status of the job
• Conduct annual, mid-year and 90-day performance reviews with all direct report team members
• Find, hire and train new team members using Rotor skills set
• Conduct Weekly L10 and GSR meetings (traction methodology)
• Assist in resource management with emergency services
• Create work orders for projects
• Schedule vendors and subcontractors for repairs to be completed
• Manage an on-site foreman on each project
• Order materials
• Approve purchase orders
• Work with Account Receivables on collections
• Review estimates as needed and align budgets with expectations
• Provide weekly updates on all active projects
• Provide constructive feedback
• Communicate and negotiate with insurance carriers and property owners
• Resolve conflicts with carriers, property owners, vendors and tradesmen
• Audit customer service complaints
• Manage and exceed budget expectations
• Monitor job sites for safety issues, quality and training opportunities
• 'Manage an Emergency Services Department
• Attend industry related trainings and industry association events
• Weekly manager on call duties
• Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics
• All other duties as assigned
• Business Development and Accounting/Office Manger will be managed by others.
  
  

Education and Experience:

Required

• High School Diploma or GED required
• Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry
• Experience in construction and construction management/supervision
  
  

Preferred

• Class A or B General Contracting Licenses
• Associate Degree or bachelor’s degree
• Xactimate knowledge
  
  

Salary

$125,000 starting base salary plus bonus earning potential

Job Type

Full-time

Full Job Description

The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.

Accountability:

The Operation Manager is directly accountable to the President of the company

Duties and Responsibilities:

• Relaying production information to field installers
• Reviewing incoming sold jobs for accuracy, documentation, and work scope
• Assisting in interviewing and on-boarding new crews
• Scheduling subcontractors, suppliers, and services associated with the projects
• Implementing and supervising the execution and completion of all punch lists
• Customer communications and relations including dispute management
• Supervising and training Project Managers and CSRs on customer service and quality control
• Ability to diagnose damage and repairs as needed
• Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc...)
• Pulling permits and making sure jobs pass inspection
• Communicating with customers daily, assisting in CSR role as needed
• Quality control checks as needed in the field
• Assuring processes and policies are being followed and trained on
• Assuring jobs are completed on time and within the anticipated profit margin
• Hitting anticipated production department goals
  
  

Requirements:

• 3-5 Years management experience
• Ability to climb a ladder and be comfortable with heights
• Construction experience preferred, but not required
• Excellent time management skills
• Ability to lead, train, and coach staff
• Excellent written and verbal communication skills, including the ability to resolve conflict calmly
• Strong attention to detail, good follow-through, and organizational skills
• Ability to work with little to no supervision: Self-motivated and highly goal-oriented
• Ability to work in a fast-paced environment while maintaining flexibility
• Team Player
• Ability to Multitask
• Maintain the integrity of the Company
• Salesforce CRM system knowledge a plus but not required
• Knowledgeable in Microsoft Office (Excel, Outlook, Word)
  
  

This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.

Travel.

Travel on an as-needed basis.

#ZR