What are the responsibilities and job description for the Emergency Services Manager position at Paul Davis Restoration of Southeast St. Louis, MO?
Job Description
Job Description
Benefits :
Competitive salary
Dental insurance
Health insurance
Paid time off
ESSENTIAL DUTIES AND RESPONSIBILITIES
Professionally represent the Paul Davis principles of honesty and integrity (the Vision, Mission, Values) and always reinforce the companys culture
Interact with management to ensure solutions are being thoroughly implemented and seen through to completion
Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations
To follow the Core Processes of the Emergency Division in a timely and productive manner
Ensure that the work is performed in the most productive manner to meet specific budgets
To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of
Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment
Able to document a job correctly with notes and photos in job management software (RMS), including but not limited to :
Work Authorizations 24-hour Reports
MICA Documents
Scope Sheet
Asbestos & Lead Documents
Customer Expectations / Reviews Packout and Packback Documents Total Loss Reports
Certificates of Completion / Satisfaction Customer Satisfaction survey
Work a Centralized Estimator to review and approve preliminary estimates / estimates, dry log and inventory reports as requested by Adjusters / Carrier and per Third Party Administrator SLAs (Standard Level Agreements) guidelines and timelines in a timely and efficient manner
Able to negotiate with Adjuster to reach an agreed upon scope and price of contracted services
Timely collection of payments and closing of jobs
Able to clearly define and write work orders stating the scope of work and production goal
To regularly uphold and be accountable to all safety standards and regulations of the company
Consistently deliver extra-ordinary customer service to all external and internal customers
Must maintain a high standard of PDR Brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies
REQUIREMENT / QUALIFICATIONS
Must have a strong desire to serve and help others become the best they can be.
Able to lead, manage and hold people accountable.
Willing to be trainable, coachable and receive regular feedback from your supervisor.
Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy
Assertive, self-directed, and motivated.
Personal accountability relating to the degree of thoroughness and quality of work produced.
Must be a fast-paced, able to manage several tasks with accuracy and work well with others.
2 years of industry experience in structure and personal property restoration including but not limited to : mold remediation, biohazard cleanups, large loss and commercial claims.
Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards.
Experience in handling the restoration of property damage insurance claims.
Able to use Xactimate to read estimates and Xactware to provide notes and documents to Carriers.
Able to regularly work in difficult environments, all types of conditions and weather as needed.
Able to be in full PPE as needed.
Able to work in confined spaces as needed.
Able to work in a productive, organized, and professional manner.
Able to work 40 hours per week with after-hours and / or weekend emergency inspections as needed.
Able to fulfill the responsibility of the on-call position as needed.
Able to be on time to work each day an maintain a strong, consistent work attendance record.
Good verbal and written communication skills.
Able to pass a criminal background verification and must be insurable to drive company vehicles.
Able to lift 50 lbs.
Team Compensation and Benefits :
Ongoing Leadership Development Program and industry events
One on One mentorship
Structured training to learn the Paul Davis Way
Access to Paul Davis University and regular training opportunities
Cell phone and computer provided by company
PTO days
Paid holidays
Base commission on projects completed. Our current ESM's yearly pay range from $60,000 to $100,000 depending on their production. No limit to earning potential.
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