What are the responsibilities and job description for the Quality Assurance Specialist position at Paul Davis Restoration of Tidewater and Virginia...?
Paul Davis is a family-owned restoration company specializing in restoring homes and businesses for over 60 years. We hold ourselves to the highest standard of quality in our work and we are committed to the happiness of our customers and clients. Our back office is located in Fairfax, VA and our company culture is very modern, with open workspaces and an enjoyable environment. Our hardworking team is looking to add a proactive, self-motivated Coordinator who can provide superior customer service to assist the homeowners. They will be responsible for handling the documentation, scheduling, production, job updating, and problem-solving for our growing team.
Responsibilities
Responsibilities
- Ensure that the contracts run smoothly
- Assist with any needs of our end users
- Identify and address any issues that may arise
- Build relationships with end users and assist other departments with needs related to said contract
- Excellent written and verbal communication skills
- Interpersonal, organizational, communication, time-management and problem-solving skills
- Exceptional customer service and time management skills
- Organized and detail-oriented
- Comfortable with technology and MS Teams / Office 365
- 3 years of office and administrative experience
- Scheduling or dispatching experience is preferred
- Experience in construction or related industries is highly desirable
- Able to problem solve and assist in conflict resolution
- Experience in MICA, RMS, and Xactimate is required
