What are the responsibilities and job description for the Customer Service Representative position at Paul Davis Restoration?
Customer Service Representative - CSR
Full Job Description
Position : Help our customers and team members in any way needed, with a welcoming and friendly attitude.
This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs.
What does a CSR with Paul Davis do?
- Stays in constant contact with customers, industry partners, and team members
- Field calls / emails from customers, partners, and team members
- Intake, dispatch and follow-up of jobs / claims
- Collects required documentation for all jobs / claims
- Problem solves and helps people find solutions
- Performs office administrative operations
- Other tasks and projects as assigned
Why Our Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.
Why Join Our Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.
Skills Desired of Team Member :
Compensation : $14.00 - $17.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision :
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values :
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission :
To provide opportunities for great people to deliver Best in Class results
Salary : $14 - $17
