What are the responsibilities and job description for the Mitigation Manager - Logan, UT position at Paul Davis?
Job Title: Mitigation Manager
Location: Logan, UT
Want to be a difference maker? Paul Davis Restoration employees provide homeowners and business owners peace of mind so they can focus on what matters most!
About us:
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being difference makers by living our vision, mission and values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
The job:
As a Mitigation Manager you will be a member of our mitigation department and will be responsible for the schedules and management of the mitigation team. The Mitigation Manager leads a team of hardworking individuals that are serving others within the community.
What does a Mitigation Manager with Paul Davis do?
Supervisory responsibilities:
- Management of a group of 20 mitigation technicians and their schedules
- Schedule and hold meetings with mitigation technicians
- Trains and supervises mitigation technicians on better business practices, identifying business opportunities, and strategy
- Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, contents pack-out, contents pack-in, and cleaning/re-installation services in accordance with Paul Davis and industry specifications
- Facilitate team huddles daily
- Ensure your crews are always ready to deploy to a site where emergency services are needed
- Actively participate in the “ROTOR” process and assist technicians move up through the technician development program
- Facilitate monthly goal setting and review meetings with all technicians
Job responsibilities:
- Technician ROTORing
o Hiring and onboarding of all new technicians.
o Training of all technicians.
o Monthly GSR with all technicians.
o Overall upward progression of all technicians through the TDP.
o Overall quality of work performed by technicians.
o Overall morale of technicians.
o Overall efficiency of technicians - Mitigation vehicle checklists and warehouse cleanliness
- Quality assurance of T-sheets and on call bonuses
- PPE bins
- Mitigation Kits (meters, iPads)
- Job planning (initial call to customer, scheduling)
- Initial loss response
- Maintain up to date on-call schedule for technicians
- Daily work schedule
- Schedule jobs send over from project managers
- Schedule technicians to Matterport
Required skills and abilities:
- Strong communication and interpersonal skills
- Extremely organized and demand for detail
- Positive, can-do attitude
- Excellent customer service
- Team player
- Ability to supervise and evaluate employees
- Ability to work in extreme temperatures
- Ability to develop, learn, and properly apply operating and work procedures
- Ability to plan and organize work
- Ability to read and interpret written and/or oral instructions
- Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public
- Ability to work in extreme temperatures
- Ability to pass a respirator physical and FIT test
Education and experience:
- 4 – 7 years mitigation experience required
- Proven experience as a leader/supervisor
- Bachelor's degree preferred but not required
- Must already possess or work towards obtaining IICRC WRT certification
- Must already possess or work towards obtaining IICRC AMRT certification
- Must already possess or work towards obtaining IICRC Carpet Cleaning certification
- Must already possess or work towards obtaining IICRC ASD certification
- Valid driver's license with a good driving record
- Ability to pass a background check and drug screening
- Knowledge of practices and procedures of water, fire, and mold trades
- Knowledge of cleaning chemicals, solutions, and use of solvents
Physical requirements:
- Lift (constantly) 5-40 pounds, lift (frequently) 20-100 pounds
- May involve significant stand/walk/ push/pull
- Occasional climbing (ladders, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling
- Ability to work in confined spaces
- Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat
- Exposure to noise levels ranging from moderate to loud from occasional to frequent
- Remaining in a stationary position, often standing or sitting for prolonged periods
- Moving about to accomplish tasks or moving from one worksite to another
- Repeating motions that may include the wrists, hands and/or fingers
- Operating machinery and/or power tools
- Operating motor vehicles or heavy equipment
Benefits:
- 3 weeks of paid time off
- 7 paid holidays
- 401k with a 4% dollar-for-dollar company match
- Medical, dental, vision, life, supplemental/disability insurance offered
Paul Davis Restoration is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicant information will be kept confidential according to EEO guidelines.
