Project Coordinator- Colorado Springs, CO

Title: Project Coordinator

Location: Colorado Springs, CO 

Want to be a Difference Maker?  We provide homeowners peace of mind so they can focus on what matters most!

Come work as an Office Coordinator with Paul Davis Restoration and you too can become a Difference Maker. Our Project Coordinators assist both residential and commercial customers who have experienced property damage due to floods, fire, mold, wind, broken pipes, or malfunctioning appliances. We are looking for dedicated individuals who can provide extraordinary care serving others in their time of need. This is an extremely important role in our company, and we are looking for the best of the best to fill it.  Paul Davis Restoration takes pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!

About Us:

Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider!  The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.  

What does an Project Coordinator with Paul Davis do:

Project Coordination & Documentation Management 

• Manage job files from receipt to closure, ensuring accurate and complete documentation.
• Regularly update and maintain records in industry platforms such as RMS, Xactimate, Symbility, MICA, and Microsoft 365.
• Ensure compliance requirements are met by reviewing Project Manager dashboards and understanding SLA guidelines and TPA requirements.
• Confirm that program, carrier and TPA jobs are correctly linked and tracked.
• Monitor and respond to communication across multiple channels (email, text, Teams, internal platforms) and update job files as necessary. 

Customer Service & Communication

• Serve as a point of contact for customers, adjusters, QA representatives, and other stakeholders involved in managed projects.
• Assist customers and insurance personnel with questions related to project status, scheduling, and compliance.
• Communicate job schedules, progress, and status updates with customers and insurance adjusters.
• Provide daily and weekly job status updates to clients, ensuring transparency and proactive issue resolution.
• Exemplify exceptional customer service, responding to inquiries in a calm, positive, and empathetic manner.

Cross-Departmental Collaboration & Compliance 

• Work closely with Project Managers, Accounting, and Compliance teams to ensure seamless workflow and adherence to company policies.
• Assist in preparing projects for closure, including coordinating final invoices with Accounting for Project Managers to deliver during final walkthroughs.
• Actively participate in production audits with assigned Project Managers.
•  Provide administrative support to two or more Project Managers, serving as a second set of eyes on all administrative claim processing requirements.

Process Improvement & Reporting

• Monitor RMS job files and reports, including Jobs Lacking Interaction and RMS Compliance Manager, to ensure compliance.
• Develop reporting and review systems when necessary to track and improve process efficiency.
• Perform reviews of all pre-start documents sent by Estimators to verify job file completeness.
• Support the Accounting department by assisting in collections and ensuring smooth project close out.

Additional Responsibilities

• Participate in team meetings and provide active input on process improvements.
• Provide after-hours support during CAT events or workload spikes, as needed.
• Support Intake by answering incoming phone calls when necessary.

Job Requirements:

• 1-2 years of experience in a relevant role preferred
• High School diploma or equivalent
• Mitigation experience is a plus but not required
• Highly organized and attention to detail with problem-solving abilities
• Ability to multi-task and prioritize while communicating effectively 
• High level communicator
• Proficient in Microsoft Office
  

Hours:

• A typical shift for this position is 8am – 5pm, Monday – Friday, in office

Benefits:

• 3 Weeks of Paid Time Off
• 7 Company Paid Holidays
• 401(k) with Company Match
• Medical, Dental, Vision, Life, Supplemental, Disability Insurance Offered
  
• On-the-job training! Develop new skills
  

We support and hire Veterans and we are an equal opportunity employer.

Salary : $21 - $23