What are the responsibilities and job description for the Project Coordinator - Idaho Falls, ID position at Paul Davis?
At Paul Davis Restoration we provide extraordinary care while serving people in their time of need. We do this by providing opportunities for GREAT people to deliver Best in Class Results. We are looking for "A" Players to join our team who live our values of:
- Respecting the individual
- Delivering what they promise
- Having pride in what they do
- Practicing continuous Improvement.
Paul Davis is an industry leader in the areas of property damage mitigation, content restoration, and reconstruction. The company serves residential, institutional, and commercial customers and clients across Southern Idaho. From flooding to fires and frozen pipes, Paul Davis responds with 24-hour emergency service to restore calm in the most chaotic of events. We are here to serve in every capacity, providing excellent customer service and a quality end product. We continually strive to maintain excellence and experience that is second to none. Passion for quality drives everything we do. Come join a supportive team of industry experts!
Basic Functions: The Project Coordinator (PC) works as a liaison for the client to identify project requirements and specifications. The PC administers and organizes reconstruction jobs working hand-in-hand with assigned project managers and estimators. The PC provides support to the assigned project manager(s), ensuring Key Performance Indicator (KPI) success, and assisting with scheduling, dispatching and other duties ensuring successful project completion.
Basic Requirements:
- High School Diploma or equivalent
- Bachelor's degree is preferred
- Excellent administrative and process skills
- Successful customer service results
- Three plus years of experience in an Administrative Position
- Experience with Microsoft Office Suite 365
Key Skills:
- Highly Organized High Attention to detail
- Ability to prioritize tasks
- High level Communicator
- Self-driven
- Quick learner
- Can-do attitude
Overall Duties Include:
- Complete intake for new losses for mitigation and reconstruction departments as needed
- Initiate, maintain and bring to conclusion communication with customer
- Makes initial contact of loss to team
- Ensure the client’s needs are met from start to completion of job
- Complete job notes in CRM systems
- Complete compliance tasks in main operating systems
- Produce invoices amounts for jobs/ projects for accounting department
- Prepare jobs for closing
- Assist with collection calls for the accounting department
- Confirm written payment schedule and collection of deductibles
- Educate customer on the Paul Davis process
- Monitor XactAnalysis (XA) for new loss assignments, alerts and notes meeting compliance timelines
- Acquire customer signoffs using electronic document signing platforms
- Adherence to Service Level Agreements
- Assist team with facilitating accounting adjustments.
Benefits Include:
- Paid Time Off: After a 90 day probationary period employee will have 80 hours of PTO to use until their next work anniversary. Every work anniversary the employee's PTO hours will reset any any unused hours will roll over. After 2 years of employment the employee's PTO hours will increase to 120 hours and the same rules apply.
- Paid Holidays (7)
- Mobile phone reimbursement
- Medical Insurance
- Dental and Vision Insurance
- Life AD&D and Accident Insurance
- Flexible Spending Account
- Simple IRA with Company Match
Salary : $18 - $22
