What are the responsibilities and job description for the Claims Specialist position at Paul Logistics?
Claims Specialist – Paul Logistics
As a Claims Specialist at Paul Logistics, you will oversee and manage all company cargo liability claims, ensuring settlements are reached within industry-standard timelines while following best practices in a highly service-sensitive environment. At Paul Logistics, we are dedicated to fostering careers and driving success, and in this role, you will play a crucial part in handling multi-component, moderately complex Cargo, Subrogation, and Insurance claims.
This position is ideal for someone with a strong background in Cargo, insurance processes and procedures. Your key responsibilities will include evaluating claims, gathering necessary documentation, and ensuring timely and accurate claim resolution.
Your Day-to-Day:
- OS&D Management: Review all reported Over, Short, and Damage (OS&D) cases in the system. Assess damage value, gather necessary documentation, and process claims or fund releases accordingly.
- Bond Filing: Oversee and manage all bond filings, conduct thorough research on relevant issues, and provide attorneys with essential information.
- Document Management: Collaborate with departments, Sales, Pricing, Operations, and customers to ensure timely collection of all necessary documents for claim filing and processing.
- Accident Claim Management: Take a proactive approach in gathering and managing accident-related information. Maintain communication with all parties involved, file claims when necessary, and ensure timely resolutions that align with Paul Transportation’s best interests.
- Cargo Claims Management: Maintain open communication with all stakeholders to ensure cargo claims are resolved within the required timeframe. Collect all supporting documents and relay findings to customers.
- General Responsibilities: Take on additional projects and tasks as assigned by management and the organization.
Key Attributes for Success and Qualifications:
- 3-5 years of experience required in cargo and auto claims management or a related field.
- Proficiency in Transportation industry-standard claims procedures and software.
- Ability to work collaboratively in a team-oriented environment.
- Outstanding Communication Skills: Convey ideas, plans, and objectives clearly and persuasively to stakeholders.
- Strategic Thinking: Develop innovative solutions and make informed decisions that align with organizational goals.
- Goal-Oriented Mindset: Focus on setting and achieving both short-term and long-term objectives with determination.
- Proficiency in Building Relationships: Establish and nurture strong connections with clients, partners, and colleagues.
- Flexibility and Adaptability: Adjust strategies and approaches in response to evolving circumstances or challenges.
- Commitment to Customer Satisfaction: Deliver high-quality products or services and provide excellent customer support.
- Resilience in Overcoming Challenges: Bounce back from setbacks, learn from failures, and persevere in the face of obstacles.
Salary : $50,000 - $75,000
