What are the responsibilities and job description for the IT Analyst Law Firm position at Paul May Associates?

Job Title : IT Analyst Law Firm

Primary Location : Boston MA

Position Type : Direct Hire Onsite 5 days a week

Salary up to 90K

Overview

IT Analyst with Law Firm experience this is a Direct Hire role in Boston MA . The IT Analyst is a firstlevel role with the primary responsibility of providing technology solutions and support to customers participating in delivering assigned office(s) daily IT operational work list facilitating and supporting meeting technology events and tools and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.

What You Bring to the Role. (Ideal Experience)

Associates degree (preferred); Bachelors degree (preferred); or similar work experience;
At least 3 years of experience providing direct support to customers in the areas of business solutions software hardware and networking technologies (preferred).
At least 3 years of experience in LAN WAN and network systems support and management (preferred);
At least 3 years of experience configuring installing and maintaining client PC operating systems and related devices (preferred); and
At least 3 years of professional services or law firm experience (preferred).
Advanced proficiency in Microsoft Operating Systems specifically application installation and configuration processes.
Advanced proficiency in Microsoft Office Suite.
Advance proficiency in ServiceNow.
Advance proficiency in EMS conference Room reservation system.
Advance proficiency Intapp Time.
Advanced to expert proficiency in remote access architectures applications and technologies (Citrix VPN);
Advanced to expert knowledge of mobile technologies (iOS iPad OS);
Advanced to expert proficiency in networking technologies cabling topologies data communication devices and related applications.
Advanced to expert proficiency in Inter / Intra / Extranet technologies.
Advanced to expert proficiency in Document Management Systems (iManage / Work 10);
Advanced proficiency with data security and security applications.
Advanced proficiency in remote access architectures applications and technologies (Citrix VPN).

What Youll Do. (Skills Used in this Position)

Serve as an effective technical resource to customers who contact them directly for timely assistance and highquality solutions and support as well as for escalations requiring software and hardware requests; Promote new technologies;

Facilitate and support meeting technology events and tools including video conferences presentations client meetings and special events.

Collaborate with Firmwide departments to ensure proper and accurate scheduling and execution of meetings and events.

Install and maintain computer software standards in accordance with departmental requirements and procedures.

Work across IT teams to achieve timely escalation and closure of software and hardware issues.

Maintain the operational availability of office computers and printers.

Maintain asset management system to ensure the accuracy and currency of Firm assets.

Use Firm call tracking technology in conjunction with departmental best practices to create update escalate and close tickets recording the life cycle of a services request;

Practice call ownership by acting as a liaison with Firmside IT groups and customers keeping them apprised of service request status until request is resolved to customers satisfaction.

Participate in IT initiatives projects and deployments; promotes effective training and user acceptance of Firm software.

Support mobile device technologies; Promote and support remote access tools and best practices.

Facilitate the handling of planned service events such as monthly network maintenance or unplanned network disruptions / critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations Telecom etc.).

Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data.

Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and

Impeccable work ethic is a must (Punctual reliable attendance and selfmotivated).

If applying for this role Please take each key point and provide number of years experience and what you would rate yourself 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.

Key Skills

IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,SDLC,Oracle

Employment Type : Full Time

Vacancy : 1

About Company : Paul May Associates

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IT Analyst Law Firm

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