What are the responsibilities and job description for the IT Technical Support Specialist - SAP User Provisioning position at Paul May Associates?
Job Description
Job Description
Job Title : IT Technical Support Specialist - SAP User Provisioning
Primary Location : Monroe, CT (On-Site 3 days per week)
Position Type : Direct Hire
Compensation Information
The expected salary range for this position is $77,040 - $96,300 per year depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. Committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
Overview
IT Technical Support Specialist - SAP User Provisioning . This is a Direct Hire role in Monroe, CT . We are looking for a value driven SAP Authorizations and Support Analyst to join our IT department's Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants.
What You Bring to the Role. (Ideal Experience)
- Broad working knowledge of Microsoft software applications including Windows 10 / 11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.
- Managing SAP User ID Permissions with Active Directory Group Administration.
- Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.
- Understanding and use of remote access technology.
- Excellent customer service skills, particularly telephone skills.
- Must be self-motivated and able to make decisions independently.
- Project management knowledge and practical experience
- Strong analytical skills, ability to conceptualize, analyze, and take action
- Proven ability to handle random, frequent, concurrent, and often complex situations. Must be technically knowledgeable and have extremely strong problem-solving skills.
- Able to conceptualize problems and set priorities.
- Must be able to manage multiple tasks while also meeting project commitments.
What You'll Do. (Skills Used in this Position)
Education / Certifications
If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.
Salary : $77,040 - $96,300
