What are the responsibilities and job description for the Service Desk Receptionist position at Paul Mitchell the school Schenectady?
Job description
Job description
Paul Mitchell The School Fort Schenectady is hiring!!
Got a great attitude? Looking for a fun place to work?
Paul Mitchell The School Schenectady is the place for YOU!
Service Desk Receptionist
Qualifications: The candidate must be a professional and has sales and service
experience and basic guest service communication skills. They must have basic
computer software and telephone skills.
Objective: The Service Desk Receptionist creates an extraordinary experience for
service guests, prospective Future Professionals, and other school guests. They
also act as a guest service mentor to the Future Professionals. In addition, they
follow all service desk systems to guide and support a smooth guest service flow in
the clinic classroom.
Vital Essential Functions The Service Desk Receptionist:
Provides the first impression of the school and accommodates all guests who call
or enter the facility using the proper dialogue.
Responds to all service guest calls following the recommended dialogue in the
Reservation Dialogue How-To and the Meevo scheduling procedures.
Confirms reservations in advance, follows up with no-show reservations, makes
new guest service reservation follow-up calls, and documents these tasks in the
Meevo task manager.
Facilitates the service guest welcome and check-in, service completion, and guest
checkout. Provides accurate service prices and promotes monthly service and Take
Home promotions.
Is knowledgeable about all Take Home products and services offered and can
recommend additional services and Take Home products.
Is proficient in Meevo appointment scheduling and sales and service functions.
Maintains accurate guest records and obtains or updates guest information in
Meevo daily.
Prepares the Guest Service Folios and makes necessary schedule changes after
Future Professional attendance has been documented.
Paul Mitchell The School Schenectady is an Equal Opportunity Employer
Job Types: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
401(k)
Paid time off, Dental, Health insurance
Shift:
Day shift Tuesday through Saturday 8:30 am-5:00 pm
Education: High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
NOTICE OF NONDISCRIMINATION
Paul Mitchell the school Schenectady does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.
Inquiries about Title IX may be referred to the school’s Title IX Coordinator, the US Department of Civil Rights, or both. The school’s Title IX Coordinator is:
Tamara Gizzi, 411 State st. Schenectady, N.Y. 12305, tamarag@schenectady.paulmitchell.edu
518 370-4590 ext 112
The school’s Protected Class Non-Discrimination Policy and Grievance Procedures can be located here www.acces.nysed.gov/bpss
To report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods.
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $16