Lead Account Support Coordinator

Lead Account Support Coordinator

Location: 1725 Mahan Dr, Tallahassee, FL
Job Type: Full-Time (In-Person)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Compensation: Competitive based on experience

About Us

Paul’s Termite and Pest Control is dedicated to providing top-quality pest management solutions with a focus on exceptional customer service. Our team operates under strong core values:

• Putting the customer first



• Accepting personal responsibility


• Upholding company values


• Looking the part



• Supporting the team

  
  

Job Overview

We are seeking a Lead Account Support Coordinator (ASC) to oversee and support our call center operations. This role is responsible for leading the Account Support Coordinators, ensuring smooth daily operations, and assisting with customer inquiries and administrative tasks. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment.

Key Responsibilities

• Lead and support the Account Support Coordinator (ASC) team in daily tasks and responsibilities



• Monitor call center activity and ensure excellent customer service standards are met


• Assist ASCs with customer inquiries, scheduling, and account management


• Handle escalated customer concerns and provide resolutions


• Train and mentor new team members to ensure consistency in service


• Maintain accurate records and data entry within company systems


• Collaborate with management to improve processes and team efficiency



• Uphold company policies and procedures to maintain a professional work environment

  
  

Qualifications

• Previous experience in a call center leadership or customer service supervisory role preferred



• Strong communication, organizational, and problem-solving skills


• Ability to multitask and prioritize tasks effectively


• Experience with scheduling, customer accounts, and data entry


• Proficiency in basic computer applications and CRM software



• A positive attitude and ability to lead by example

  
  

Benefits

• Competitive pay based on experience



• Health and dental insurance options


• Paid time off and holidays



• Supportive and team-oriented work environment

If you have leadership experience in a call center or customer service role and are ready to take on a key position within our team, apply today!