What are the responsibilities and job description for the Customer Relations Specialist position at PAULSEN PRINTING?
Job Description
We are seeking a Billing/Customer Service Representative to join our team! You will be responsible for aiding with estimating and helping customers by providing product and service information. Experienced in printing or related fields is a plus.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products, services, and deliveries through emails and phone calls
- Troubleshoot and resolve product issues and concerns
- Document and update customer about their printed jobs or jobs that are about to be printed
- Develop and maintain a knowledge base of the evolving products and services
- Basic computer skills and being able to manage Outlook, Excel and Word
- Assist with order specifications and customer inquiries
- Coordinate and work side by side with our sales representatives
- Perform data entry, compute, and record updated pricing
- Work closely with Billing Specialist to prepare information needed for invoicing
- General customer service and office duties
Qualifications:
- Previous experience in customer service, sales, billing, and/or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have experience in an office environment.
- Must be efficient in Math, estimating/billing skills a plus
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $20
