What are the responsibilities and job description for the Technical Support Representative position at Paulson's Audio & Video?
Department: Service
Location: Farmington Hills, MI (Paulson's)
Compensation: $55,000 - $70,000 / year
*** APPLY ONLINE ONLY ***
Job Description:
- Technical Support Representative
- A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work.
- Excellent customer service skills (email, phone, in-person)
- Experience with technology: IT, AV, Lighting, Shading, Control
- A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
- Driving: Valid License, Clean record, reliable transportation
- In-Person (Not Remote or Hybrid)
- 37670 W. 12 Mile Rd. Farmington Hills, MI 48331
- Full Time (40hrs/Wk) – Tue-Sat (8:30am-5:00pm)
- Ability to work overtime
- Mathew, Service Dept. Mgr.
- Paulson's Pride in Performance
- This position takes pride in prompt communication, and managing expectations while processing the departments daily operations.
- Customer Service: In-person, on the phone, via email
- Initial Technical Support: Triage issue, solve if able, escalate if needed
- Service Scheduling: Coordinate, Book, Follow-up
- RMA: Take in product, process it, ship it, receive it, schedule for delivery
- Vendor Interactions: RMA's (above)
- Advanced understanding of networking (ideal)
- Advanced troubleshooting of AV devices (ideal)
- AV Installation (Resi & Commercial)
- Security Installation
- Low-Voltage Cable Pulling
- Managed Services (MSP)
- Electrician (HV or LV)
- $55k to $70k/yr ($26-$34/hr) – Yup!
- Medical Coverage: 50% Coverage (w/ Buy-up Option)
- Dental & Vision are Buy-Up Options
- Long Term Disability Insurance Optional
- Retirement Plan: Simple IRA w/ 3% Match – You Bet!
- PTO (8 Days Vacation & Paid Holidays) – Of Course!
- PTO Increases after year 1
Salary : $55,000 - $70,000