Product Support

Why join Pave?

At Pave, our vision is simple - unlock a labor market built on trust. 

How are we going to get there? By building a compensation platform powered by the largest real-time compensation dataset on earth, we give you confidence in every compensation decision.

We partner with our customers to help them build and retain world-class teams through planning, communicating and benchmarking their team’s compensation in real time.  And you don’t have to just hear it from us — you can hear it from our customers: Affirm, Airtable, Ancestry, Clio, Credit Karma, Dropbox, Hover, Hubspot, Grammarly, Ramp, Workato and (8,500 ) more!

We're growing fast, building an incredible team and product, and having plenty of fun as we do it. We have offices in San Francisco and New York City, and are also expanding to Salt Lake City and welcoming remote team members.

If playing to win, building with intellectual honesty and focusing on the Pave platinum standard sounds like fun - we highly encourage you to reach out. We’d love to partner on our journey to change the world of compensation!

Product Support Team @ Pave 

You’ll become a Pave product and compensation expert and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product.

You’ll do this in partnership with the Account Management team, Engineering team, and Technical Account Management team to serve and interact with our customer base.

What You'll Be Doing:

• Provide hands-on support to our customers to ensure their ongoing happiness
• Work both within the application and on backend integrations to identify and resolve customer issues
• Have an empathetic approach to customers so that they feel heard, understood and confident that you will resolve their issue quickly 
• Work closely and conduct root-cause analysis with our Engineering teams. 
• Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
• Help document and create enablement material to encourage customers to self-serve
• Work effectively with Technical Account Manager and Account Executive teams to manage and maintain a high level of customer satisfaction
• Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
• Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
• Become an expert on all things Pave
• Work with a fantastic, tenured team that works hard and has fun doing the hard work

What you’ll Bring:

• Bachelor’s Degree in Information Systems, Engineering, Business, or equivalent experience
• Superior communication, organizational, and time-management skills
• Creative problem solving skills; you search for solutions that solve our customers needs that may not be immediately obvious.
• Innovative thinker - you want to improve processes and bring new ideas, not just ask “what should I do”
• Collaborative mindset with excellent cross-functional teamwork capabilities
• Results-oriented with a track record of meeting or exceeding targets
• Resilient under pressure with the ability to manage multiple issues simultaneously
• Technical curiosity and willingness to continuously learn new tools and technologies
• Ability to work independently with minimal supervision
• 1-4 years of relevant experience in a customer-facing role
• You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• Added Bonus: You have API, HTML, JAVA, SQL or equivalent experience.

We are currently hiring for two different shifts for this role. Please put in the application which role you are applying for.

Position 1: 5-day work week
Mon, Tue, Weds, Thurs, Fri: 2:00pm - 10:00pm MT

Position 2: 4-day work week
Sunday 12:00pm - 10:00pm MT & Mon, Tues, Weds: 8:00am - 6:00pm MT

The compensation for this role will be a base salary between $50,000 - $75,000

Understand our DNA

At Pave, we embrace a relentless pursuit of excellence - we're committed to being in the top tier of our industry in everything we deliver. If you're seeking standard hours and conventional challenges, this might not align with your goals. If you're eager to push boundaries and elevate your potential beyond what you thought possible, we welcome your application

Our Compensation Philosophy

We've built our compensation framework to recognize and reward exceptional talent while fostering authentic connections with candidates who share our vision. Our approach emphasizes pay for performance, ensuring that your growth and impact are reflected in your rewards. We continuously innovate our compensation practices to maintain efficiency and fairness over time, creating alignment between candidate aspirations and company success.

FAQ’s: 

How big is Pave today? 

We were founded in late 2019, and have grown to 150 employees across the US & UK with offices located in San Francisco & New York

Where are the Pave offices? 

Our company HQ is in San Francisco's FiDi with a high energy in-person culture. We also have an office in NYC and a hub in Salt Lake City & England

What do employee benefits at Pave look like? 

As an employee at Pave, you will have your choice of medical, dental and vision insurance, as well as access to mental health services and other perks to promote your wellbeing. To enhance your personal and professional growth, you will have a quarterly L&D stipend. We take our snacking seriously - (in-office) employees receive a lunch and dinner stipend as well as many fun snacks throughout the day.

What can I expect in interviewing at Pave? 

At Pave, we value intellectual honesty and transparency, and we bring this to our interview process. Throughout your time interviewing with us, we will be evaluating where you can best make an impact through multiple conversations with your recruiter, hiring manager, peers, cross-functional partners and leadership. We also use our interviews to determine leveling, which is finalized at the end of your interview process by your hiring manager. The majority of our roles have 3-5 interview rounds. You can expect to hear back from our team within 2 days after each interview round. Once we extend an offer, we hope to hear back from you within 3 days. It is extremely important to us that we find a great mutual fit - we’re excited to get to know you!

More Questions? Check out our candidate resources page! 

Pave is committed to a diverse and inclusive workforce. We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please email recruiting@pave.com. Sponsorship for work visas or other permits may be available for certain positions, subject to Pave's policies and legal requirements.