What are the responsibilities and job description for the Server position at Pavilion Restaurant?
OVERVIEW:
We are looking for competent Restaurant Servers who are quick on their feet (literally and metaphorically) and have a polite and friendly attitude. You’ll be the face of our restaurant and directly responsible for our customers’ dining experiences.
If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service and hospitality that exceeds our customer's expectations, helping us maintain our current clientele and attract new ones.
KEY RESPONSIBILITIES:
- Preparedness and Attendance:
- Show up ready to work and maintain a positive attendance record by reporting to work on time for all scheduled shifts.
- Policy Adherence:
- Follow all company policies, systems, and procedures to ensure consistency and professionalism in service.
- Compliance with Alcohol Service and Tip Reporting:
- Adhere to all alcohol serving procedures, including beverage service standards, awareness, and government regulations.
- Accurately track and report daily tips according to company procedures.
- Table Preparation and Cleanliness:
- Prepare and organize restaurant tables with attention to sanitation and presentation before service begins.
- Customer Service:
- Greet and attend to guests as they are seated, take orders, input them into the POS system, serve food and beverages, and issue accurate bills.
- Provide recommendations for complementary menu items to enhance the guest experience.
- Handle guest complaints or problems positively and accurately, within the scope of your abilities and authority.
- Team Collaboration:
- Work closely with front-of-house and kitchen staff to ensure a smooth, seamless dining experience for guests.
- Assist fellow team members with station duties and side-work when needed or available, contributing to a positive team environment.
- Side-Work and Shift Duties:
- Complete start-of-shift, running, and end-of-shift side-work duties, as well as end-of-shift checkout procedures, to company standards and expectations.
REQUIREMENTS:
- Must be 18 years of age or older
- Must have the ability to read and communicate in English clearly and effectively
- Must be efficient and accurate with money and figures
- Must have the ability to lift up to 20 pounds repeatedly throughout the shift and manually handle/serve food
- Must have the ability to work in a standing position/walk for long periods of time
- Must have exceptional hospitality including enthusiasm and commitment to customer satisfaction
- Must be able to reliably commute to and from work
- Must have access to the internet (digital schedule)
SKILLS:
- Proven restaurant serving or waitering experience
- Attention to cleanliness, organization, and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- Ability to work as a team (no such thing as “that’s not my job”)
- Efficient with your time
- Willingness to learn
- Ability to handle multiple tasks efficiently in a fast-paced environment
BENEFITS:
- Flexible Schedule
- Employee Discount
- Great opportunity for growth ( advancement opportunities)
- Friendly staff & customers
- No late nights (usually gone by ~9pm on weekdays, ~10pm on weekends)
Job Type: Full-time
Pay: $3.13 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
- Night shift
Work Location: In person
Salary : $3