What are the responsibilities and job description for the Barista position at Pavilion Ventures?
Description:
A customer-facing position responsible for providing great customer service and high-quality products by executing on set BIGGBY COFFEE and Pavilion Ventures systems.
Direct Supervisor:
Store Manager
Responsibilities and Duties:
- Know and uphold PERC, Cultural and Core Values.
- PERC: Memorize and demonstrate PERC behind the counter every moment of every day.
- BIGGBY COFFE Cultural Values
- Make Friends
- Share Great Coffee
- Be Yourself
- Have Fun
- Pavilion Ventures Core Values
- Love People
- Energetic, Fun, Family
- Dedicated and Passionate
- Customer Focused
- Always Be Growing
- Know and utilize Position Priorities
- Position Priorities: Memorize the BIGGBY COFFEE Position Priorities and stay in your assigned position until you are reassigned.
- Knowledgeable of menus and recipes
- Recipes: Memorize and follow flavor rules for all beverages. Follow proper beverage making procedures.
- Prepare and serve hot, iced, and frozen beverages such as lattes, crème freezes, tea and mocktails.
- Understanding of the menu and various beverage and food offerings and customization options.
- Able to help customers build their unique order through upselling.
- Prepares and serves food such as bragel sandwiches, bagels, muffins, etc.
- Recipes: Memorize and follow flavor rules for all beverages. Follow proper beverage making procedures.
- Create a welcoming environment for all customers
- Engage customers in an enthusiastic and genuine manner.
- Maintain higher energy levels than the customer’s being served.
- Maintain proper cash handling and store cleanliness procedures.
- Ensure customer items, such as sugars, mugs, and gift cards, are properly stocked.
- Clean and sanitize delivery counter and lobby.
- Ring in, receive, and close out customer’s orders following proper cash handling procedures.
- Show up on time for shifts, in proper uniform.
- Clean and sanitize all equipment, utensils, dishes, and work areas.
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
Looking for an energetic, friendly, upbeat, and enthusiastic person able to perform multiple tasks, follow directions, and have good cash handling and cleanliness skills. Must be able to complete the New Barista Training Program. Available to work at least 10 hours a week and available on weekends.
