What are the responsibilities and job description for the Barista position at Pavilion Ventures?
Description:
A customer-facing position responsible for providing great customer service and high-quality products by executing on established BIGGBY COFFEE and Pavilion Ventures systems.
Responsibilities and Duties:
A customer-facing position responsible for providing great customer service and high-quality products by executing on established BIGGBY COFFEE and Pavilion Ventures systems.
Responsibilities and Duties:
- Know and uphold PERC, Cultural, and Core Values.
- PERC: Memorize and demonstrate PERC behind the counter every moment of every day.
- BIGGBY COFFE Cultural Values
- Make Friends
- Share Great Coffee
- Be Yourself
- Have Fun
- Pavilion Ventures Core Values
- Love People
- Energetic, Fun, Family
- Dedicated and Passionate
- Customer Focused
- Always Be Growing
- Know and utilize Position Priorities
- Position Priorities: Memorize the BIGGBY COFFEE Position Priorities and stay in your assigned position until you are reassigned.
- Knowledgeable of menus and recipes
- Recipes: Memorize and follow flavor rules for all beverages. Follow proper beverage-making procedures.
- Prepare and serve hot, iced, and frozen beverages such as lattes, crème freezes, tea, and mocktails.
- Understanding of the menu and various beverage and food offerings and customization options.
- Able to help customers build their unique order through upselling.
- Prepares and serves food such as bragel sandwiches, bagels, muffins, etc.
- Recipes: Memorize and follow flavor rules for all beverages. Follow proper beverage-making procedures.
- Create a welcoming environment for all customers
- Engage customers in an enthusiastic and genuine manner.
- Maintain higher energy levels than the customers being served.
- Maintain proper cash handling and store cleanliness procedures.
- Ensure customer items, such as sugars, mugs, and gift cards, are properly stocked.
- Clean and sanitize delivery counter and lobby.
- Ring in, receive, and close out customer’s orders following proper cash handling procedures.
- Show up on time for shifts, in proper uniform.
- Clean and sanitize all equipment, utensils, dishes, and work areas.
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
Qualifications:
- Looking for an energetic, friendly, upbeat, and enthusiastic person able to perform multiple tasks, follow directions, and have good cash handling and cleanliness skills.
- Must be able to complete the New Barista Training Program.
- Available to work at least 10 hours a week and available on weekends.
