What are the responsibilities and job description for the District Manager position at Pavilion Ventures?
Description:
This role is responsible for overseeing multiple BIGGBY COFFEE locations run a smooth, efficient and profitable operation through coaching and developing Store Managers and their corresponding teams.
Direct Supervisor:
Lead District Manager
Responsibilities and Duties:
- Hire & train managers and oversee development of leadership bench within stores
- Interview Assistant Manager and Manager candidates as necessary.
- Hire Assistant Managers and Managers following Pavilion Ventures hiring procedures as needed.
- Promote following Pavilion Ventures promotion procedures as needed.
- Demote following Pavilion Ventures demotion procedure as needed.
- Maintain staffing levels—look ahead at staff changes
- Plan ahead for high turnover periods
- Make sure MIT, PERC and ServSafe certifications are maintained.
- Monitor each staff member for individual growth potential.
- Coach Managers in various ways they can improve in their roles
- Reviews, Recognition, and Disciplinary Action
i. Reviews
1. Conduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures.
2. Enter reviews and raises properly
ii. Recognition
1. Recognize employees outside of 6-month review periods for various reasons.
2. Praise in public, discipline in private.
iii. Disciplinary Action
1. Document any disciplinary conversations from verbal warnings to official write ups.
2. Documents must be stored in the employee’s online file following the proper Pavilion Ventures procedures.
3. Terminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process.
- Review and approve Stores’ schedules by 12pm on Wednesdays.
- Review customer feedback, internal feedback, budgets, contests, staffing levels and topical issues with District Managers and Managers.
- Ensure stores follow Pavilion Ventures and BIGGBY COFFEE policies, procedures and systems
- Ensure stores follow policies, procedures and systems.
- Ensure proper cash handling procedures are being followed.
- Ensure proper health department standards are being upheld.
- Ensure that the equipment and the stores are maintained and in good repair to avoid equipment failure and costly maintenance, and to meet fire department, health department, and OSHA standards.
- Lead, Manage, Accountability
- Lead by example.
- Manage staff.
- Accountability-Audit various aspects of job responsibilities to ensure proper follow through.
- Audit store hours
- Audit hiring, training, employee maintenance in stores.
- Audit facility maintenance
- Audit coffee season and new procedure rollouts
- Audit coffee season rollout meetings
- Audit ABC and Cup Count Playbook execution
- Audit marketing tactics
- Audit store numbers compared to goals
- Ensure stores have aggressive growth and continue to reach top line revenue goals.
- Knowledgeable of company goals, communicate and motivate staff to achieve goals, and understand how they can achieve goals on an hourly, daily, weekly and quarterly basis.
- Review financial statements, sales and other performance data to measure productivity and goal achievement or to identify areas needing cost reduction or program improvement.
- Ensure stores follow labor and COGS budgets
- Communication through district and staff meetings, as well as district chats
- Attend District Manager, District, and same page meetings
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Must have a high school diploma or GED.
- Current and valid Driver’s License.
- ServSafe® – Food Services Safety Certification.
- Must have completed Barista, Shift Leader, PERC, and Manager training.
- Associates in Business Management, Sales, Marketing or similar field preferred.
- 1-2 years of BIGGBY COFFEE retail management experience preferred.
- Minimum of 1 year of experience at the store/operations level
- Proficient in Microsoft Office Suite, reading P&L’s, PERComatic, PERC-O-Manager, Jasper Reporting, FRC and TRC.
- Experience in basic troubleshooting and maintenance of store equipment (espresso machine, brewers, grinders, etc.) preferred.
