What are the responsibilities and job description for the Shift Leader - Store 180 position at Pavilion Ventures?
Description:
A leadership position that supervises the operations of the store in the absence of the manager, by ensuring that customer service standards, health department standards, and sales standards are maintained.
Responsibilities and Duties:
Be in charge of the shift- -maintain customer service standards and lead by example
- Customer satisfaction
- Ensure each customer is leaving the store in a better mood than when the customer arrived.
- Produce high quality products.
- Ensure the store is clean and organized, especially from the customer’s perspective.
- If an issue occurs, work to either correct the mistake or listen to the customer’s frustrations and assist as able.
- Staff management
- Lead by example in both attitude and energy.
- Encourage positive attitudes and energy from the rest of the staff!
- Support a respectful team environment.
- Encourage others when they are doing well, and help coach if improvement is needed.
- Ensure all staff are on time and in proper uniform.
- Customer satisfaction
- Maintain health department standards through checklist and chore execution
- Checklist knowledge, awareness, and completion
- Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.
- Ensure checklists are filled out and documented properly in Connecteam.
- Ensure weekly and monthly chores are completed.
- Standard Operating Procedures (SOPs) are being followed.
- Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.
- Able to handle a Health Department inspection.
- Checklist knowledge, awareness, and completion
- Maintain BIGGBY COFFEE standards such as PERC, Position Priorities, recipes and Cultural Values execution.
- Position Priorities: Memorize and follow proper Position Priorities, including assigning and reassigning all working staff to a specific position.
- PERC: Memorize and live out PERC behind the counter every moment of every day.
- Recipes: Memorize and ensure all proper recipes are being used by all staff.
- Cultural Values: Know how to live out BIGGBY COFFEE Cultural Values behind the line.
- Make Friends
- Share Great Coffee
- Be Yourself
- Have Fun
- Pavilion Ventures Core Values
- Love People
- Energetic, Fun, Family
- Dedicated and Passionate
- Customer Focused
- Always be Growing
- Maintain proper cash handling procedures
- Ensure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.)
- Count down drawers properly
- Notify manager of large cash discrepancies if they occur
- Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction
- Ensure that every Cashier is offering a beverage and food upsell for every transaction
- Understand how upselling benefits the customer
- Shows them how to customize their drink
- Can show them options they didn’t know they had
- Try new products and encourage customers to try them as well!
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Looking for an energetic and friendly person, able to perform multiple tasks, delegate tasks and has good cash handling and cleanliness skills.
- Able to operate in a leadership capacity when Store Manager is not in the store.
- Knowledge of food safety practices or ability to learn is essential.
- Must be available 25 hours a week.
- Must be available to work weekends.
- Must be 18 or older.
- Must be able to complete the New Barista Training Program and Shift Leader Training Program.
Pay: $11.75 - $13.75 per hour
Salary : $12 - $14
