What are the responsibilities and job description for the Database Engineer/Technician position at Pavion?
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Technician to join our security business unit.
Primary Responsibilities:
- Work with Sales and Engineering as well as the PM to plan for the successful installation of systems through remote as well as in person and onsite meetings, implement internal meetings to review any concerns.
- Provide expertise in new technology onboarding.
- Provide expertise with workflow documents relating to software integrations
- Provide expertise and assistance to other Database Engineers, Service Techs and Installers acting as an area technical resource for complex system issues as it relates to Access control, CCTV, Programming and intrusion systems including any customer concerns and questions.
- Assist Database Engineers and PMs with scheduling of projects, looking to maximize efficiency through an understanding of technical skillsets of internal technicians as well as Subcontractor partnerships,
- Develop internal training programs for most used products for sales, engineering and technicians.
- Be able to train at a high – Administrator – level for customers on Access control and CCTV systems providing coaching and ensuring that the customer has a full understanding of the systems installed and their functionality.
- Work with sales and manufacturers at Point of Sale to understand the customer requirements and expectations, pairing them with the most suitable product(s) for their site-specific applications.
- Periodically review workloads, schedules and projects to determine the most efficient process to complete associated tasks, implement internal meetings to review projects that are in progress, Milestones on a recurring basis discussing any challenges or changes to the original SOW.
- Make regular scheduled on-site visits to customer to be pro-active and to determine potential needs as well as handle install projects
- Assist with system upgrades
Basic Qualifications:
- High School Diploma
- 2-4 years programming access control and video systems
Preferred Qualifications:
- 4-6 years working in the electronic field where AC/DC theory is used daily
- Advanced knowledge of networking and IT integration
- Bachelors Degree
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
