What are the responsibilities and job description for the Sales Support Specialist position at Pavion?
Pavion and our family of companies are seeking a talented and motivated Sales Support Specialist to join our security business unit.
This is an entry-level position on our Sales Operations team, in-office in Cranston, RI.
Primary Responsibilities:
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Collaborate with the Sales Team and Client Executive to manage customer accounts, maintain accurate records, and ensure that customer information is up to date
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Provide support for our Service and Sales Teams including, but not limited to utilization of quoting tools, pricing proposals, and service projects
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Assist with Service and Software Maintenance contract validation, manufacturer engagement and renewal pipeline management
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Process and manage sales orders in a timely and accurate manner
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Work with internal departments, including Service Coordination and Business Operations to ensure timely and accurate order processing and invoicing
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Communicate with customers to address inquiries, resolve issues, and provide exceptional customer service
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Participate in team meetings and provide input on process improvements and customer issues
- Provide Sales Team and Client Executive support by preparing sales reports, analyzing data, and assisting with special projects as needed
Basic Qualifications:
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Strong customer service and communication skills
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Detail-oriented with excellent organizational and time-management skills
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Ability to work independently and collaboratively in a fast-paced environment
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Ability to learn sales processes and order management systems
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Ability to work with Microsoft Office, especially Excel, and Salesforce or similar CRM software
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Ability to prioritize and manage multiple tasks and projects simultaneously
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Positive attitude and willingness to learn and adapt
Salary range: $50,000 - $60,000
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Salary : $50,000 - $60,000
