What are the responsibilities and job description for the Service Technician position at Pavion?
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.
Primary Responsibilities:
- Install, Service, program, test and inspect fire alarm systems
- Ensure equipment is functional and operational
- Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
- Replace system components as assigned; panels, audible/visual alarms, etc.
- Provide technical support to Customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
- Interact professionally with customers
- Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
- Inform dispatcher and/or manager the status of service in order to take appropriate action
Basic Qualifications:
- Hish school diploma
- 5 years fire alarm troubleshooting and system programming
- Customer service experience Fire Alarm Programming Notifier, Gamewell/FCI, High rise fire alarm panel programming.
- Available to work OT
- A, B, C, or D MA licensed
- Valid drivers license and acceptable driving record
Please refer to Union rates for salary details.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
