Assistant Manager

Job Title: Assistant Manager

Reports To: General Manager

Partners: Location Management, Training & Grooming Teams, Client Services

Location: Paw Commons Tucson

Summary

The Assistant Manager supports the General Manager in overseeing daily operations at Paw Commons Pet Resort, ensuring exceptional service delivery, staff performance, and safety and ethical standards compliance. This role balances leadership, client relations, and operational efficiency while fostering a positive work environment aligned with organizational values.

Qualifications

Experience:

• Minimum two years of experience in pet care, hospitality, or retail management.
• Proven track record in team leadership, scheduling, and customer conflict resolution.
  
  

Skills & Abilities

• Strong leadership skills with the ability to mentor staff and drive team performance.
• Proficiency in Gingr software, Microsoft Office (Outlook, Excel, Teams), and payroll systems.
• Excellent organizational, problem-solving, and decision-making skills.
• Fluency in English (bilingual skills encouraged).
  
  

Preferred Certifications

• Certifications such as Pet First Aid/CPR, Fear Free, or similar credentials are a plus.
  
  

Education

• High school diploma or GED required; associate’s degree in business or animal science preferred.
  
  

Commitment

• Full-time position (32 hours/week) Weekend and holiday availability is required. Must coordinate on-call availability with management team.
  
  

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role involves frequent walking, standing, lifting (up to 50 lbs), and exposure to wet/hot conditions. Occasional bending, crouching, and computer use are required.

Key Responsibilities

Leadership & Team Management:

• Mentor staff, conduct performance reviews, and address training needs in collaboration with department leads.
• Foster a respectful, inclusive workplace culture that prioritizes teamwork and professional growth.
  
  

Operational Excellence

• Oversee daily operations, including scheduling, payroll, inventory, and facility maintenance.
• Ensure compliance with safety protocols, cleanliness standards, and pet care best practices.
  
  

Client Relations

• Resolve escalated client concerns promptly and diplomatically.
• Monitor service quality and implement improvements to enhance client satisfaction and retention.
  
  

Compliance & Administration

• Adhere to federal/state regulations and company policies for animal care, staffing, and record-keeping.
• Review and approve timesheets, incident reports, and financial documentation.
  
  

Training & Development

• Lead onboarding for new hires and provide ongoing coaching on policies, software, and customer service.
• Collaborate with the General Manager to identify skill gaps and organize training sessions.
  
  

Core Competencies

Leadership: Inspires team accountability, models ethical behavior, and upholds company values.

Operational Agility: Balances strategic priorities with hands-on problem-solving in a fast-paced environment.

Client Focus: Prioritizes client satisfaction through proactive communication and service excellence.

Compliance-Driven: Ensures adherence to safety, legal, and ethical standards in all operations.

Collaboration: Builds strong cross-departmental relationships to achieve organizational goals.

Commitment & Compensation

• Full-Time: 32 hours/week (eligible for medical/dental/vision after 60 days, 401K/PTO after 1 year).
• Participation in performance-based bonuses and employee recognition programs.
• Pay Range: $18-24/hour