What are the responsibilities and job description for the Customer Experience Associate position at Paw Prosper?
At Paw Prosper, we're dedicated to helping pets stay healthy, recover quickly, and age gracefully. Our mission is to provide pet parents and industry experts with truly effective solutions for injury and aging challenges. We're seeking a passionate and tenacious Customer Experience Associate to be the voice of our company, directly assisting our valued retail customers and veterinary and professional partners through phone calls, emails, chats, and texts across a wide variety of product lines.
In this role, you'll be on the front lines, interacting with customers daily. You'll become an expert in our line of life-changing pet wellness, rehabilitation, and recovery products, guide customers through making the right selection for their furry family members, tackle obstacles to ensure a positive experience, manage and maintain a ticketing pipeline across multiple brands, and contribute to elevating our customer support standards.
If you're ready to change pet lives and help elevate the customer experience for the family of brands under Paw Prosper, we want to meet you!
RESPONSIBILITIES & IMPACT
This role is responsible for but not limited to :
- Providing exceptional customer support through phone, email, chat, and SMS channels
- Educating customers and wholesale partners on the products' features and how each feature benefits a specific condition or need. This is a critical element of the role, and we will set you up for success with training.
- Partnering with internal departments to promptly solve customer and wholesale partner challenges and provide internal feedback to improve the overall customer experience
- Partnering with the Head of Customer Experience and team in creating and maintaining team resources and staying up-to-date on changes made to tools and resources
- Supporting our sales and ops process with administrative tasks such as inputting and maintaining customer data and orders in Shopify and providing logistics updates on orders
QUALIFICATIONS
Education Experience
Skills Abilities
Other Requirements
BENEFITS
COMPENSATION
Salary : $50,000 - $60,000