Desktop Support Specialist (Open Until Filled)

Job Title

Desktop Support Specialist

Department

Information Technology

Division

Executive Affairs

Supervisor

Information Technology Manager

Position Overview

The Computer Support Specialist functions under the general guidance and supervision of the Information Technology Manager. The incumbent’s primary responsibility is to carry out desktop and phone support duties related to computer technologies for the Information Technology Office of the Pawnee Nation of Oklahoma.

Essential Functions

1. Serves as a desktop support technician to the Information Technology Office of the Pawnee Nation.
2. Aids, advice, problem solving, and technical information to internal customers regarding the use of software applications.
3. Develops and executes a routine maintenance schedule which will include operating systems, application software, printers, and Personal Computer (PC) systems within the Pawnee Nation.
4. Installs newly acquired pc equipment/systems (including software) and assure maximum benefit from managing these systems properly.
5.  Installs and maintains network technology when it is required.
6. Maintains inventory and management of pc equipment, maintenance agreements, and software licenses.
7. Develops and maintains a work log and assists supervisor with quotes and purchases.
8. Performs other duties, as assigned and within the scope of the position.

Educational

Requirements

Minimum: High School diploma or GED; Supplemental higher education coursework towards certifications in the area of Computer Science, Information Systems, Business Administration, or related field.

 Preferred:  Associates Degree in Computer Science, Information Systems, Business Administration, or related field

Experience

Requirements

Minimum: One (1) year of directly related work experience.

Preferred:  Three (3) years of directly related work experience.

Knowledge, Skills, & Abilities

Computer:

1. Proficiency in Office 365, Microsoft applications, including Word, Excel, Outlook, Power Point, Internet Explorer, Teams, Yammer, etc.
2. Proficiency in information system terminology, concepts, functions, applications, policies, and procedures.
3. Proficiency in the proper use and operation of standard office equipment (fax, copier, telephone, etc.) and information systems equipment.
4. Ability to stay informed of current end-user hardware and software products.
5. Ability to continually learn and utilize highly specialized software applications.

Communication: 

1. Ability to establish and maintain professional relationships.
2. Ability to communicate effectively with co-workers, supervisors, external vendors, and other concerned parties.
3. Ability to foster team effort and cooperation with co-workers and supervisors.
4. Skilled in the use of business communications (proper spelling/grammar).
5. Skilled in the use of business arithmetic (accounting, etc.).

Miscellaneous:

1. Ability to pass a background screening.
2. Must possess the ability to interpret and follow applicable federal, state, and local laws, regulations, and requirements.
3. Must demonstrate strong organizational skills, with the ability to prioritize assigned tasks.
4. Must possess the ability to learn and apply appropriate procedures within assigned areas of specialization.
5. Must demonstrate knowledge of modern office methods, practices, and procedures.
6. Must possess the ability to meet deadlines and work well under pressure.
7. Must possess the ability to effectively conduct research, analyze information, and interpret data.
8. Must maintain confidentiality.
9. Must work independently.
10. Must have a valid Oklahoma drivers’ license and be insurable with Pawnee Nation’s insurance carrier.

Physical Demands

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; and walk.  The employee occasionally is required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in an office setting with a moderate noise level.  Evening and/or weekend work is often required.  Occasions may arise requiring work outdoors where exposure to natural weather conditions may occur.  There is regular interaction with the public, other agencies, and employees.  Tight time constraints and multiple demands from several people are common.  Travel may be required for training, meetings, conferences, presentations, and other events.