Casino Manager

Description

 FLSA Designation: Exempt 

SUMMARY: Responsible for casino operations, gaming, cage, vault, and players club. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

 • Responsible for providing input on all newly hired personnel including training and  orientation to the facility they are being assigned. 

• Ensures that promotions are operating smoothly and manned sufficiently by staff to meet  the standards of excellent customer service and cleanliness of the facility.

 • Provides and submits monthly reports to the CEO and Tribal Development Board  members.

 • Generates documentation for machine movement, EPROM changes and machine  changes.

 • Communicates, schedules and coordinates machine removals, installs and conversions  with the appropriate vendors and Pawnee Nation Gaming Commission. 

• Provides necessary testing and documentation for machines and submits the documents  to the appropriate departments. 

• Works with the Slot Manager and Accounting on organizing and documenting reports  and investigations on slot machines with meter discrepancies.  

• Reviews and evaluates team members’ performance.

 • Recommends promotions, discipline and terminations to Director of Gaming Operations and Human Resources.

 • Maintains knowledge of MICS, TICS and SICS rules and regulations. 

• Responsible for ensuring employees, supervisors and managers have knowledge of the  above mentioned rules and regulations. 

• Responsible for explaining and enforcing house rules, handling guest disputes, and  discrepancies in game play. 

• Organizing, planning and managing all the gaming operations in the facility. 

• Provides written plans and regular progress reports to the Director of Gaming Operations. 

• Conducts meetings with managers to communicate corporate and casino business. 

• Maintains consistent and punctual attendance. 

• Maintains a presence on the gaming floor to ensure that employees and guests are  following the rules and observes and records any suspicious activities. 

• Supports objectives and performs other duties as set forth by the Director of Gaming  Operations. 

• Required to fill in any department in Gaming that is shorthanded due to sickness or open  positions. 

• Responsible for helping the Compliance department edit and revise the internal controls.

SUPERVISORY RESPONSIBILITIES: Leads and directs the casino staff. 

 QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must  be able to perform each essential duty satisfactorily. The requirements listed below are  representative of the knowledge, skill, physical stamina, and/or ability required. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

EDUCATION and/or EXPERIENCE: High school diploma or general educational degree  (GED) required. At least four (4) years of gaming and management experience required. College degree preferred.  

CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain gaming license. 

LANGUAGE SKILLS: Ability to read and interpret documents such as reports, business  correspondence, and procedure manuals. Ability to effectively present information and respond  to questions from employees, vendors, managers, and customers. Ability to write routine  correspondence.  

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of  measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY: Ability to apply common sense understanding to carry out  instructions furnished in written, oral or diagram form. Ability to deal with problems involving a  few concrete variables in standardized situations. 

OTHER SKILLS and ABILITIES: Professional knowledge of management concepts and  practices. Must be able to make management decisions requiring independent judgment and able  to identify and refer other issues to the proper departments or authorities. Must maintain strict  confidentiality. Must possess the ability to formulate policy, program development, staff  direction, supervision, training and effective accomplishment of set goals. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that  must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions. 

While performing the duties of this job, the employee is frequently required to sit, stand, walk,  talk and hear. The employee is occasionally required to reach with hands and continuously repeat  the same hand, arm, or finger motion many times as in typing. The employee will frequently  interact with other staff members. Specific vision abilities required in this job include close  vision, depth perception, and the ability to adjust focus. The employee may occasionally lift up  to 50 pounds, such as boxes of paper. 

WORK ENVIRONMENT: The work environment characteristics described here are  representative of those an employee encounters while performing the essential functions of this  job. Reasonable accommodations may be made to enable individuals with disabilities to perform  the essential functions. Work involves moderate exposure to unusual elements as extreme temperatures, dirt, dust, fumes,  smoke, unpleasant odors and loud noises. Must be able to work all shifts, holidays and special  events.