Account Manager

Pawnee Waste is an industrial specialized solid waste facility located in Grover, CO. We are seeking a proactive and customer-focused Account Manager to support our waste facility and maintain strong relationships with our clients.

Position Overview:
This role combines customer relationship management, sales support, and administrative tasks, with a key focus on customer onboarding. The ideal candidate will be highly organized, personable, and have a proven ability to build and maintain customer relationships while ensuring smooth onboarding, customer satisfaction, and ongoing sales opportunities. This role will report to the Director of Business Development.

Key Responsibilities:

Account Management:

• Build and nurture strong, long-term relationships with existing clients to ensure satisfaction and retention.
• Serve as the main point of contact for customer inquiries, resolving issues and providing solutions promptly.
• Proactively identify opportunities to upsell or cross-sell services to current clients.
• Provide ongoing customer support to ensure smooth operations and a positive experience.

Customer Onboarding:

• Guide new customers through the onboarding process, ensuring all necessary documentation is completed accurately and in compliance with regulatory requirements.
• Ensure a seamless transition from the sales process to account management by providing a smooth and informative onboarding experience.

Sales Support & Administration:

• Assist in preparing sales quotes, contracts, and reports.
• Track sales leads and opportunities, providing follow-up support to the sales team.
• Maintain and update customer profiles in company databases.
• Coordinate and schedule company events and meetings with clients and internal teams.
• Ensure all administrative paperwork is processed efficiently.

Work Environment & Travel:

• Work in a hybrid setting, including in-office, remote, and travel to customer sites as needed.
• Occasionally travel to industry events to provide administrative or sales support.
• Represent the company professionally in all client interactions.

Qualifications & Skills:

• Experience: 2 years in an account management, customer service, or sales support role (experience in industrial, waste management, or environmental services is a plus).
• Skills:

o Strong customer service and relationship management skills.
o Excellent verbal and written communication skills.
o Ability to identify and pursue sales opportunities within existing accounts.
o Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
o Strong organizational and multitasking abilities.
o Ability to work independently and adapt to different work environments.

• Other Requirements:

o Must be comfortable with frequent travel.
o Professional demeanor and strong interpersonal skills.

Status: Full-Time

*Prior to employment, the successful candidate will be required to pass a drug screen and background check.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Experience:

• Account management: 2 years (Required)
• Oil & Gas or Industrial: 1 year (Preferred)

Ability to Relocate:

• Greeley, CO 80631: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $65,000