What are the responsibilities and job description for the Reception/Front Office - Raleigh position at Paws At Play?
We are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the kennel operates and are on deck for helping with all the pets in our care. Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients’ records, including our veterinary vaccination requirements. You will also answer customers’ questions and concerns by knowing all the particulars of our business. You will be trained in all aspects of the job!
Our preferred receptionists would have amazing customer service and communication skills. While communicating with and assisting our clients, you are required to maintain a professional and engaging relationship that helps our clients feel at ease and deserving of our trust while their loved ones are in our care; always making sure they and their pets are receiving the most excellent care possible. An exceptional receptionist should also be understanding, well-organized, a team player and great at multitasking!
Receptionist Duties & Responsibilities:
Greet and welcome customers and their pets into the facility
Check in the customers & make them feel comfortable
Maintain, update, and file patients’ charts and records
Answer phone calls and emails
Schedule reservations
Receive and process payments
Handle new client’s questions and concerns
Maintain the waiting room and front desk area clean and organized
Kennel duties are required and part of the job. Be comfortable handling dogs.
Receptionist Requirements:
High school diploma/GED
Knowledge of veterinary procedures, medication, and terminology is desirable however not required
Desirable previous experience as a Veterinary Receptionist or similar role
Compassion and understanding
Exceptional customer service and communication skills
Organizational skills
Multi-tasking!
MUST LOVE DOGS AND THEIR HUMANS!
Weekends and holidays are shared. Avoiding all weekends and holidays completely is not possible however we work on a rotated schedule system. Must have reliable transportation.
Benefits include:
Free daycare & bathing services
Discounted boarding services
Discounted veterinary services
Holiday pay
Motivosity Incentives
Point system to gain PTO
Educational courses & certificates
Free gym/crossfit membership!
PTO after 1 year for full time employees
401K matching for eligible employees
Career growth & management opportunities!
