Veterinary Client Care Representative

Paws and Claws Veterinary Clinic is looking for a friendly, organized, and compassionate Client Care Representative (Receptionist) to be the welcoming face of our practice. As a clinic owned and operated by a Fear Free Elite Certified veterinarian, we prioritize low-stress handling for pets and a positive experience for clients. If you love animals and enjoy working with people, we’d love to hear from you!

Key Responsibilities:

• Client Communication: Greet clients and their pets with warmth and professionalism, answer phones, monitor and respond to messages in the client texting portal, and schedule appointments.
• Client Education: Provide basic information on services, vaccines, medications, and preventive care.
• Record Keeping: Maintain accurate patient files and document communications in our veterinary software (ezyVet experience is a plus!).
• Workflow Support: Assist in coordinating patient flow and ensuring smooth clinic operations.
• Social Media & Marketing: Contribute to social media engagement and client communication as needed.
• Client Assistance: Help pet owners understand treatment plans, prescription refills, and general care recommendations.
• Problem-Solving & Customer Service: Address client concerns with patience and professionalism, escalating issues as needed.
• Lobby & Reception Maintenance: Ensure the lobby and reception area remain clean, organized, and welcoming for clients and pets.

Preferred Qualifications & Experience:

• Prior experience in a veterinary, medical, or customer service setting is preferred.
• Strong multi-tasking and organizational skills in a fast-paced environment.
• Excellent communication skills with a friendly and professional demeanor.
• Knowledge of ezyVet software or a willingness to learn veterinary practice software.
• Comfort working in a pet-friendly environment.

Why Join Us?

• Fear Free, Low-Stress Environment – Help create a welcoming and calm experience for pets and their families.
• Collaborative & Supportive Team – Work with a dedicated team that values teamwork and growth.
• Opportunities for Learning – Gain experience in veterinary medicine, client education, and pet healthcare.

Job Type: Part-time

Schedule:

• Day shift

Ability to Commute:

• Saint Marys, GA 31558 (Required)

Work Location: In person