Front Office Manager

Join the Team at Montana's Premier Luxury Ranch Resort!

About The Resort at Paws Up:

Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.

Position:

The Resort at Paws Up is seeking to add a Front Office Manager to our team. The Front Office Manager's purpose is to oversee all Front Office operations primarily at the Front Desk but also supporting Transportation in a supervisory manner. The Manager is responsible for ensuring staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners.

What We Offer:

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

See for Yourself! Check out our video

Primary Responsibilities:

• Trains Front Office and Guest Services personnel to Forbes’ 5-Star standards.
• Creates weekly schedule for Front Desk and monitors staff scheduling to flex based on business needs.
• Maintains thorough knowledge of accommodations, package plans, and Resort facilities.
• Check guests in and out including preparation of folios and authorizing payments.
• Act as Manger on Duty (MOD).
• Responds to guest needs and anticipates their unstated ones.
• Ensure daily checklists are completed in Front Desk and Guest Services.

Looking for Team Members with:

• Relevant work experience as a Guest Relations Manager, Hotel Manager, or similar role in a luxury environment.
• Understanding of all hotel management best practices and relevant laws.
• Hands-on experience with Hotel Management software (PMS).
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours and open availability.
• Strong sense of responsibility and a professional presentation.
• BS degree in Hospitality Management, Tourism, Business Administration or relevant field preferred.
• Valid State Driver’s License.

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.