Hospitality Manager in Training

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)

• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it

Phase 1: Food & Beverage Communications (2 Months)

Learn essential communication and coordination skills to enhance guest experiences. Focus on managing dining reservations, dietary requests, and guest orders while mastering resort software.
Key Skills:

• Handle guest reservations and requests with 90% accuracy.
• Use software like Maestro, Fetch, and OpenTable for efficient service.
• Communicate professionally to ensure seamless guest experiences.
• Solve guest concerns in real-time.
• Apply Forbes service standards for luxury hospitality.

Phase 2: Food & Beverage Leadership (3 Months)

Step into a leadership role, overseeing dining operations and managing staff while maintaining high service standards.
Key Skills:

• Manage guest dining experiences and staff operations.
• Develop time management and delegation skills.
• Coordinate events and read Banquet Event Orders (BEOs).
• Ensure food safety and service efficiency.
• Balance guest engagement with team leadership.

Phase 3: Luxury Dining Experience (2 Months)

Refine fine dining skills in a high-end restaurant setting, focusing on guest personalization and luxury service.
Key Skills:

• Gain expertise in beverage service, pairings, and glassware selection.
• Anticipate guest needs for a tailored dining experience.
• Coordinate between kitchen and service teams.
• Adapt to changing guest dynamics.
• Maintain Forbes luxury service standards.

Phase 4: Front Desk (2 Months)

Enhance guest interaction skills while handling reservations, billing, and service recovery.
Key Skills:

• Manage complex guest billing with accuracy.
• Resolve guest concerns and enhance service recovery.
• Facilitate cross-department communication for smooth service.
• Handle both positive and negative guest feedback professionally.

Phase 5: Events (3 Months)

Gain hands-on experience in event planning and execution for major resort events like Christmas, Hanukkah, and Winterfest.
Key Skills:

• Plan and coordinate large-scale events.
• Organize holiday decorations and setup.
• Use event management software for seamless execution.
• Lead cross-team meetings to ensure smooth collaboration.

Phase 6: Glamping Operations (2 Months)

Assist in setting up and managing luxury seasonal accommodations in the wilderness.
Key Skills:

• Develop and refine operating procedures for glamping services.
• Adapt to site-specific challenges like terrain and weather.
• Train and manage seasonal staff effectively.
• Forecast demand and optimize resource planning.

Phase 7: Housekeeping (4 Months)

Lead housekeeping teams across luxury glamping sites and traditional lodging while ensuring top-tier cleanliness and guest satisfaction.
Key Skills:

• Apply Forbes luxury housekeeping standards.
• Manage housekeeping staff schedules and logistics.
• Oversee inventory and maintain efficiency.
• Conduct detailed housekeeping inspections.
• Handle guest requests and service recovery professionally.

This program builds leadership, operational, and guest service skills to prepare participants for high-level roles in luxury hospitality.