Regional Support Specialist (Remote Optional)

We’re looking for motivated, detail-oriented administrative professionals to join us at PAX -Program of Academic Exchange! As a member of the Regional Support Specialists (RSS) team, you will provide integral behind-the-scenes administrative support for the PAX field. Each member of the RSS team collaborates with other departments on overarching PAX goals and development, provides light technical and customer service-style support, and generally keeps things running smoothly for our programs.

We offer generous benefits, including health insurance and a 401k, PTO, sick leave. Paid holiday schedule includes national holidays and the entire week preceding New Year’s Day. Although this role has traditionally been performed in person, we are happy to work with those who prefer a fully remote or hybrid option.

About PAX: PAX is designated by the U.S. Department of State as a J-1 Exchange Visitor Program sponsor. We make it possible for deserving young people around the world and their U.S. host families to share their cultures and become family. We are proud to be one of few organizations chosen to work with U.S. Department of State-sponsored scholarship students through the Future Leaders Exchange (FLEX) and Kennedy-Lugar Youth Exchange and Study (YES) programs. We believe in providing American host families and the international students they host positive, life-changing exposure to new cultures. The RSS team provides the backbone of support for our field staff. We all work together to achieve our goal of finding great host families for our students.

Qualified applicants will possess the following:

• Undergraduate degree required. Preference given to majors in education, public administration, international studies, and other related social sciences.
• Excellent interpersonal, research, writing, analytical, organizational and problem solving skills.
• Demonstrated ability to work productively under pressure.
• Computer literacy including proficiency in use of MS Office applications; experience using customer, member or other database systems preferred.

Preference will also be given for:

• Prior experience in a non-profit setting, including but not limited to internships and volunteer experience
• Professional or personal experience with international education and/or intercultural understanding
• Experience with adolescents, young people or education
• Field organizing/campaign experience

Specific Responsibilities:

The RSS team works closely with the Regional Director team to meet regional placement goals, maintain compliant paperwork, and support placements throughout the program year.

• Provide general administrative support for your assigned regional directors
• Assist in reviewing placement paperwork and ensure placements meet compliance standards
• Track placements, changes, and payments in Excel
• Follow up with local coordinators and field staff to obtain compliant paperwork
• Assist in review and tracking of monthly contact reports
• Work with assigned Regional Directors to help organize caseloads
• Assist coordinators and host families with the PAX Hub system
• Keep the PAX Hub and external databases up to date with current placement information
• Conduct outreach to prospective host families, schools, LCs as needed

Why Should You Apply?

• Come join our amazing national office team! We are a fun and dedicated group of like-minded individuals working to make a difference.
• Excellent benefits (see above).
• The RSS position is a great first step toward a career in the non-profit sector, international relations, or education.
• Make a difference in the lives of our students and host families.

How to Apply:

Email your resume and a brief cover letter to: resumes[at] pax [dot] org. Subject line must reference "Regional Support Specialist." Your cover letter should highlight your interest in the RSS position, your critical thinking skills, and your attention to detail. Applications submitted directly through really are encouraged to include a cover letter.

Job Type: Full-time

Pay: $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• In a sentence or two, please describe your interest in the role.

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Administrative Assistants & Receptionists: 1 year (Preferred)
• non-profit: 1 year (Preferred)
• intercultural: 1 year (Preferred)

Work Location: Hybrid remote in New Rochelle, NY 10801

Salary : $38,000