What are the responsibilities and job description for the Client Engagement Training Specialist position at Payarc?
Description
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Requirements
Job Summary
We are looking for a highly experienced Trainer with a wealth of knowledge in payment processing to take the helm in designing and executing training programs tailored for both internal and external departments. This pivotal role calls for a dynamic and engaging individual who can deliver impactful in-person training sessions as well as interactive remote workshops. The Trainer will be responsible for creating detailed training programs from the ground up, meticulously managing all training materials/reporting, and curating a comprehensive knowledge base that serves as a vital resource for learners.
The ideal candidate will possess exceptional expertise in hands-on training methods and effective learning evaluation techniques. They will be tasked with establishing a structured and systematic training process that incorporates a variety of interactive approaches, including role-playing exercises, shadowing opportunities, quizzes, and other engaging learning activities. This multifaceted training strategy will ensure employees not only acquire profound industry knowledge but also develop practical skills and expertise that can be readily applied in their day-to-day roles.
Responsibilities & Duties
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Requirements
Job Summary
We are looking for a highly experienced Trainer with a wealth of knowledge in payment processing to take the helm in designing and executing training programs tailored for both internal and external departments. This pivotal role calls for a dynamic and engaging individual who can deliver impactful in-person training sessions as well as interactive remote workshops. The Trainer will be responsible for creating detailed training programs from the ground up, meticulously managing all training materials/reporting, and curating a comprehensive knowledge base that serves as a vital resource for learners.
The ideal candidate will possess exceptional expertise in hands-on training methods and effective learning evaluation techniques. They will be tasked with establishing a structured and systematic training process that incorporates a variety of interactive approaches, including role-playing exercises, shadowing opportunities, quizzes, and other engaging learning activities. This multifaceted training strategy will ensure employees not only acquire profound industry knowledge but also develop practical skills and expertise that can be readily applied in their day-to-day roles.
Responsibilities & Duties
- Capable of traveling outside of the country to host in person trainings 30% to 35%
- Design and deliver engaging training sessions for internal teams and external partners in both in-person and virtual settings.
- Develop and implement structured training programs, including role-play exercises, shadowing opportunities, and assessments.
- Facilitate training to be deployed on a weekly basis to ensure teams are kept up to speed on updates and changes happening within the department.
- Continuously evaluate and improve training effectiveness based on feedback and business needs.
- Build comprehensive training programs from scratch, covering industry best practices, company processes, compliance, and product knowledge.
- Create, update, and maintain training materials, knowledge base articles, manuals, and e-learning content to ensure accuracy and relevance.
- Develop assessments, quizzes, and certification programs to measure learning retention and effectiveness.
- Ensure all training materials and knowledge base content remain current, accurate, and aligned with evolving industry regulations and company policies.
- Collaborate with cross-functional teams, including Onboarding, Risk, Activations, QA, and ACH, to integrate updates into training programs.
- Capable of developing an onboarding training curriculum for new hires, ensuring a smooth transition into their role.
- Train employees on fraud prevention, risk management, chargebacks, and dispute resolution.
- Develop training on payment technologies, merchant services, and key industry players.
- Excellent presentation skills
- Curriculum development
- Amazing customer service awareness
- Data analysis & reporting
- Collaboration & teamwork
- 5 years of experience in training and instructional design, preferably within the payment processing or financial services industry.
- Proven track record of building training programs from scratch and implementing structured training methodologies.
- Experience in delivering training both in-person and remotely using various learning platforms.
- Strong knowledge of payment processing, merchant services, chargebacks, risk management, and compliance requirements.
- Proficiency in LMS platforms, e-learning tools, and knowledge management systems.
- Excellent presentation, facilitation, and coaching skills.
- Strong organizational and project management abilities.
- Ability to analyze training effectiveness and adjust programs accordingly.
- Bachelor's degree required
