What are the responsibilities and job description for the Service Representative - New Client Intake position at Paychex?
Overview
Responsibilities
Qualifications
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00-$24.14. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
- You will be required to work mandatory overtime during peak seasons to meet the demands of the business.
Qualifications
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00-$24.14. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
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