Disability Specialist (Weekend Shift)

They are Paycom configuration experts and work with clients to maximize their ROI. They act as a partner and project manager to clients to ensure maximum ROI is realized in all areas of the system. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Act as a configuration expert in all modules of the Paycom solution Identify trends through customer interactions and account analytics to present strategic solutions to a customer that maintains and improves client retention and their ROI on the Paycom system. Maintain relationships with assigned book of long-term clients in our core market via outbound phone calls, conference calls, and webinars Coordinate with internal departments and drive resolution on any customer projects to drive employee usage and customer health leading to client retention. Partner with client on change management strategies to ensure total client / employee adoption of Paycom software, services and new feature releases. Ensure payrolls for all assigned accounts are processed with 100% accuracy Enter relevant information into the CRM system after each contact with a client to ensure quality data to enable effective client retention Actively engage in continuous learning and self-improvement to complete required training programs and enhance system knowledge and stay up to date on legislation impacting clients Bachelors degree or, for internal candidates, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products. Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas Project and / or process management certifications Lean Six Sigma White or Green Belt A passion for helping others and providing world class support every day Ability to analyze data / trends and understand customer business models Professional communication through phone, and email; Computer skills in Windows and MS office suite, specifically Excel, and the ability to easily learn new applications Ability to work within a team to initiate solutions and to assist team members in meeting performance goals. Self-motivated to complete assigned tasks and projects on time Ability to maintain organization of multiple tasks and projects with a high level of detail Willingness to work overtime and additional hours outside normal shift; Working some weekends will be required to meet team and department goals Understanding of payroll and HRIS best practices Advanced project management and planning skills Decision Quality : Builds partnership and works collaboratively with others to meet shared objectives. Adapts approach and demeanor in real time to match the shifting demands of different situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information : paycom.

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