IT Enterprise Messaging Administrator II

This individual analyzes, designs, supports, and documents enterprise message and file transfer systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance and troubleshooting. This also requires provisioning, modifying, and terminating access to secure systems within the Paycom environment. This position requires an individual that can work well in a team environment and is able to partner closely with supporting teams (Desktops, Infrastructure, Development, Information Security and Risk) for successful project collaboration.

RESPONSIBILITIES

• Performs technical assessments, analysis, configurations, testing and documentation of new or existing systems.
• Assists in implementation, maintenance and upgrading 3rd party Client-Server software application systems including but not limited to Microsoft SQL Server, Exchange, Teams, MoveIt, GoAnywhere, etc.
• Conducts market research as it pertains to a given set of solution requirements.
• Communicates with external vendors for systems and third-party applications.
• Documents processes and designs of systems and software.
• Uses knowledge of current applications, interfaces, and data structures to recommend solutions and provide input to business units.
• supports users by designing and conducting training programs by providing references and support.
• Understands points of interaction and impact on other systems across the enterprise.
• Manages the installation of maintenance/patches and software upgrades.
• Assists in gathering financial requirements by submitting information for budgets.
• Must be detail oriented and process driven. Must be able to enforce policy driven security practices and maintain strong ethics while doing so.
• Support internal and external audits by assisting in gathering of deliverables for necessary evidence and review.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential and secure above all else.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Documentation:

• Documents specific duties, activities, processes, problems solved and issues resolved.
• Writes user and admin training guides when necessary.

Miscellaneous:

• Attends meetings and serves on committees, as requested
• Performs additional duties and assignments as requested

Education/Certification:

• Bachelors degree in Computer Science, Information Science, or related discipline.

Experience:

• 3 year(s) of Enterprise software and Server Administration or similar experience
• Experience with systems implementation projects
• Experience with script writing and scheduling

Skills/Abilities:

• Can evaluate critical systems, prioritize workflow and determine solutions
• Can easily adapt and learn new software systems and technology
• Can establish storage usage and requirements
• Has excellent written and verbal communication skills
• Can Interpret and apply laws, regulations, policies and procedures
• Can provide technical assistance for computer problems
• Can read and understand technical manuals
• Can work for extended time at keyboard/terminal
• Can maintain effective working relationships with supervisor and coworkers
• Can work flexible hours, including weekends and evenings

Knowledge of:

• System Administration best practices
• The Software Development Life Cycle
• Microsoft client/server Operating Systems
• Microsoft Outlook and Teams
• File Transfer Technologies
• Exchange Online
• Disaster recovery best practices
• Change Management
• Client configuration
• Server inventories with server specifications and IP addresses
• Application interfaces and required firewall configurations
• Emerging technology trends

PREFERRED QUALIFICATIONS

Skills/Abilities:

• Has strong interpersonal skills
• Is confident to have face to face interactions with Business / stakeholders
• Experience with Linux operating systems
• Experience with M365 Administration
• Experience with Microsoft Exchange Server (OnPrem/Exchange Online)
• Has MCSA, CompTIA or vendor specific certification(s)

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc

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