Product Analyst

Product Analysts serve as subject matter experts in their assigned products and product suites. They combine their knowledge of the Paycom system and client interactions with the software to support internal departments through analysis, troubleshooting, and information sharing.

RESPONSIBILITIES

• Serve as a product subject matter expert by addressing feedback requests, escalated tickets, and other inquiries from clients and internal stakeholders.
• Research system issues to identify and document the root cause.
• Provide Product Managers with usability improvement opportunities based on system analysis and client feedback.
• Shadow internal users to clearly understand and document use cases from clients.
• Participate in the product development process by collaborating in Agile meetings, providing insight and context to client feedback using interactions with stakeholders and knowledge of the product.
• Participate in product release planning and training preparation by reviewing training plans and documents for accuracy.

Education/Certification:

• High School Diploma required
• Bachelor’s Degree preferred

Experience Required:

• 2 years working with HR systems as an administrator or working in a software support position
• Demonstrates ability to communicate effectively and professionally, both written and verbally to stakeholders with varying levels of technical knowledge

Experience Preferred:

• 2 years working with the Paycom system as an administrator

Skills and Abilities:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Adept at queries, report writing and presenting findings
• Ability to work independently to achieve results
• Ability to write and speak clearly while communicating complex ideas
• Strong attention to detail
• Ability to work in a fast-paced environment

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.