Technical Solutions Specialist

Works in a consulting role for external users (clients) and internal users (sales and development team) to provide guidance and support in the implementation of data flows from software to clients and vice versa.

RESPONSIBILITIES

Guidance and Support:

• Primarily supports users by acting as a consultant to external users (clients) and internal users (sales and development team) about the optimal way to flow data into and out of the application.
• Establish and maintain a strong functional knowledge of the software and data flows that exist and the underlying technologies behind them
• Clearly communicating the automation process to clients and answering technical questions they may have regarding the process via phone and email
• Act as a liaison between clients and development team
• Provides assistance and advice to client’s technical support and development team
• Provide accurate and timely logging of problems.
• Escalate issues to appropriate team members in a timely manner.
• Identifying, tracking, and resolving unique technical issues
• Working with Terminal, Visual Basic scripts, SFTP, Shell scripts, Windows services, XML, Unix/Linux, SAML, SCORM, and SOAP Web Services

Documentation:

• Documents specific duties, activities, problems solved and issues resolved
• Assists in the documentation of data flows into and out of software.
• Provides and updates training documentation.

Miscellaneous:

• Attends meetings and serves on committees, as requested
• Regular attendance as required
• Performs additional duties and assignments as requested

Education/Certification:

• Bachelor’s degree

Experience:

• Experience in data integration
• 1 years in customer support

Knowledge of:

• Computer, network operations and maintenance
• LAN/WANs
• Microsoft Operating Systems
• Familiarity with PHP, C#, VBA, VB, Excel, MySQL, MSSQL, XML, SCORM
• Ability to work with various protocols such as: HTTP, HTTPS, FTP, SFTP, and SOAP
• Familiarity with popular enterprise SaaS based systems a plus (Micros, Aloha, Taleo, Concur, SAP, Salesforce, Oracle etc.)

Skills/Abilities:

• Excellent written and verbal communication skills
• Evaluate critical systems, prioritize workflow and determine solutions
• Ability to work with sensitive accounts
• Detailed understanding of various databases
• Ability to research and make judgment based on gathered facts
• Ability to support Marketing, Sales, RFP, and other efforts towards successful client acquisition and retention
• Interpret and apply laws, regulations and policies
• Ability to exercise discretion, independent judgment, and creative decision-making with regarding to significant matters
• Read and understand technical manuals
• Work for extended time at keyboard/terminal
• Maintain effective working relationships with supervisor and coworkers
• Work flexible hours, including weekends and evenings

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc