What are the responsibilities and job description for the Product Setup Specialist position at Paycom?
The HCM Product Setup Specialist owns and manages the implementation of new product setup. The Specialist will help troubleshoot issues within the system and deliver a quality product on time. A successful product implementation is the single biggest driver of ongoing customer satisfaction and determines success with the customer including usage, retention and future product sales.
RESPONSIBILITIES
- Collect and convert information submitted from clients into appropriate product setup specifications.
- Provide excellent customer service and consultative management on client calls.
- Ensure that all sold products are set up accurately and timely.
- Provide knowledge and information about products to internal teams.
- Establish and maintain effective communication and coordination with internal partners and Paycom clients.
- Follow standard procedures and guidelines to ensure consistency across the products.
- Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues.
- Identifies potential escalations and coordinates with team lead to address.
- Comfortable with inbound and outbound calls and using persuasion and influence to drive outcomes.
- Maintains a positive attitude.
- Works under direct supervision.
- Assist with special projects and other duties as needed.
Qualifications
Education / Certification :
PREFERRED QUALIFICATIONS
Education / Certification :
Experience :
Skills / Abilities :
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
