What are the responsibilities and job description for the Customer Service Representative (CSR) position at Payler Wholesale Print Production?
Job Description: Customer Service Representative (CSR)
Location:
Fenton, MO, 63026
Company Overview:
At Payler, we're not just a printing company; we're a partner in the success of our clients. Our dedicated team is committed to delivering top-notch service, and we're looking for a dynamic and motivated Customer Service Representative to join us.Main Duties:
- First Point of Contact: As a CSR, you are the welcoming face of Payler. You'll greet walk-ins, answer phones, and direct inquiries to the right departments. While walk-ins are relatively small, every interaction matters.
- Order Processing: You'll play a pivotal role in processing orders received via email. Your attention to detail ensures orders are accurately entered into our system, setting the stage for seamless production.
- Freight Quotes: Processing freight quotes is another key responsibility. You'll assist our customers in determining shipping costs.
- Follow-Up: Proactive follow-up on quotes is essential. Your dedication to keeping customers informed demonstrates our commitment to excellent service.
- Data Management: You'll handle data entry using Google Sheets and Docs. Precise record-keeping is crucial for efficient operations.
- Collaboration: Working closely with our coordination team, you'll ensure orders are processed accurately and move swiftly into the production pipeline.
The Ideal Candidate:
We're seeking an individual who embodies the spirit of Payler. You should be optimistic, forward-thinking, a natural problem solver, and above all, welcoming. Your interactions with clients leave a lasting impression, and you're dedicated to providing solutions that exceed their expectations.Opportunities for Growth:
At Payler, we value our team's growth and development. As you become more familiar with our business and the signage industry, this role serves as a stepping stone. We actively promote from within and are excited about the potential for you to advance into our estimator/coordination team.Join Our Team:
If you're ready to be a part of a company that values its team, fosters growth, and believes in the importance of your role, we encourage you to apply. Help us continue to build our reputation for excellence, one client interaction at a time. Let's grow together!
Benefits:
- Medical/Dental/Vision Plans Available
- Company-paid Life Insurance
- Retirement 401K Plan with Company Match
- Personal Time Off Plus Holidays