EUC Analyst

Summary/Objective

We are searching for an End User Computing (EUC) Support Analyst with strong technical skills, good customer service skills and a desire to expand those skills in a team environment. The EUC Support Analyst role is to support and implement documented EUC policies and procedures that support core organizational functions, follow basic triage steps, work to resolve and document issues with end user computing systems and assure their high availability.

Essential Functions/ Responsibilities

1. Provide End-user Computing support to users which includes provisioning, asset management, implementation, troubleshooting and support for EUC operations and related infrastructure.
2. Work in a team environment with the flexibility to periodically be on call.
3. Understand basic troubleshooting and common EUC issues that arise.
4. Administration and troubleshooting capabilities within Windows and MAC systems.

1. Diagnose and repair Laptop Operating Systems, printers and third party applications.

1. Follow all Incident and Change Management practices through successful resolution of events.
2. Create and manage all issues through ticketing system with clear and concise updates throughout each event.
3. Document processes and procedures as required.
4. Investigate and research improvements on existing workflows to improve efficiency.
5. Train team members and other associates as required.
6. Willingness to learn and be able to think on your feet.

Education and Experience

1. Bachelor’s Degree from an accredited University, or equivalent experience
2. A , ITIL Industry certifications a plus
3. 1-2 years supporting helpdesk experience.
4. 2-4 years of experience directly supporting a large/diverse customer base.
5. 1-2 years of active directory experience.
6. Experience with Windows and MAC PC administration.
7. Experience with G-suite and JIRA.
8. Experience with Microsoft Office Products, especially Excel, Outlook and G Suite Sync.
9. Working technical knowledge of current protocols, operating systems, and standards, including wired, VPN and Wi-Fi Networking.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, printers/photocopiers and smartphones.

Physical Demands

Walking around to different departments, Bending, reaching and lifting (up to 50lbs)

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. You will be required to be on a two weeks on-call rotating schedule.

Travel

1% travel may be required between offices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race,  creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.