What are the responsibilities and job description for the Senior Manager, Implementations position at Paymentus?
Summary/Objective
The Senior Manager, Implementations will manage and lead multiple team(s) of Implementation PMs and Client Implementations Specialists implementing a portfolio of software projects supporting our National clients.The Senior Manager, Implementations is responsible for ensuring timely and high-quality project delivery and for achieving revenue forecasts for their teams. The Senior Manager, Implementations is experienced with building excellent relationships with clients, partners, and other stakeholders to ensure client satisfaction. In collaboration with the Team Lead, team performance, strategic alignment, and employee success, fostering a high engagement culture within the Implementation Group, while overseeing administrative responsibilities.
Essential Functions/ Responsibilities
Drives team alignment with organizational strategy and goals, monitoring performance metrics to inform data-driven decisions.
Fosters team member growth, engagement, and a positive culture through targeted hiring, training, coaching, and mentoring.
Oversees all team administrative tasks, including personnel management, compliance, and operational integrity.
Manages the overall team, with support from the Team Lead, providing direction, guidance, and coaching to staff that ensures successful day-to-day team operations and achievement of team objectives.
Accountable for ensuring timely and high-quality project delivery of a portfolio of software implementation projects being implemented by your team(s) of Implementation PMs and Client Implementation Specialists and for achieving team revenue forecasts
Recommend and lead the implementation of changes to departmental policies and processes to enhance quality, efficiencies, cost benefits, and client satisfaction
Build strong relationships with clients, partners, and other stakeholders to ensure client satisfaction.
Work collaboratively with other departments as liaison for implementations
Keep team aligned on goals and values of Paymentus and the implementation team
Hire, mentor and develop senior team members
Foster a positive work environment
Manage client and team escalations
Keep up to date on product changes
Supervisory Responsibility
This position will have supervisory responsibility or direct reports.
Education and Experience
7 years of direct people management responsibilities
Associate or Bachelor degree
4 years of demonstrated success in leading and mentoring a team of professional services consultants.
Strong Technical Foundation required, with a strong grasp of billing and payment solutions and relevant implementation technologies.
Proven team leadership and mentorship experience with excellent communication skills is necessary. Advanced problem-solving, analytical thinking, and adaptability are expected
Client-focused and strong attention to detail.
Excellent written and verbal communication skills; capable of interfacing effectively with management, staff, and clients.
Excel at negotiating resources and deliverables within an organization and with clients and third- party vendors.
Excellent problem solving skills. Must be able to analyze information to make independent decisions quickly and effectively.
Quick thinking, adaptable to an ever changing environment
Knowledge of SaaS implementations
Preferred skills in advanced technical experience with industry-specific solutions, emerging payment technologies, and relevant certifications.. Business acumen, with an understanding of market trends, customer needs, and organizational strategy. Business acumen, change management exp
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
10-15% travel to customer sites may be required based upon project needs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
