What are the responsibilities and job description for the Business Development Center Representative position at PAYNE AUTO GROUP?
Job Details
Level: Experienced
Job Location: Weslaco Ford - Weslaco, TX
Position Type: Commission
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Category: Sales
Responsibilities
The BDC Rep will utilize our CRM and the internet to respond to inquiries, update customer records, and closely track customer activity.
- Answer incoming calls & respond to internet inquiries with courtesy, accuracy and professionalism
- Follow up with existing and potential customers to generate appointments
- Reschedule no-show customers
- Make appointments for Sales
- Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM)
- Compile all necessary reports, forms, and other documentation on a timely basis
- Work in conjunction with the Sales Department - consultants and managers
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
- Perform other job-related duties as assigned
Skills/Requirements
- Previous call center / sales experience preferred
- Knowledge of vehicles / automotive industry a plus
- Confident and professional phone manner
- Experience utilizing inventory and/or CRM systems
- Strong/outgoing personality
- MS Office Suite computer skills
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
- Ability to read and comprehend rules, regulations, policies and procedures
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