What are the responsibilities and job description for the Payne Edinburg Service Advisor position at Payne Auto Group?
**Job Summary:**
We are seeking a Service Advisor to join our team at Payne Edinburg. The Service Advisor will be responsible for greeting customers, assessing their service needs, and providing guidance on service solutions. This role requires excellent communication skills and a customer-centric approach.
**Qualifications:**
- High school diploma or equivalent required; additional certification in automotive technology is a plus
- Proven experience in a customer service role, preferably in the automotive industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of automotive systems and parts is a bonus
**Responsibilities:**
- Greet customers and assist them with their service needs
- Consult with customers to understand their vehicle issues and concerns
- Provide accurate service estimates and timelines
- Maintain communication with customers throughout the service process
- Coordinate with service technicians to ensure timely completion of work
- Upsell additional services or products as needed
- Resolve any customer complaints or concerns in a professional manner
**Key Competencies:**
- Customer-focused mindset
- Strong problem-solving skills
- Ability to work effectively in a team environment
- Attention to detail
- Technical knowledge of automotive systems
- Sales and upselling skills
If you are passionate about customer service and have a background in the automotive industry, we encourage you to apply for the Service Advisor position at Payne Edinburg.
