Senior GTM Manager - AI/ML Product

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary :

What you need to know about the role :

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Are you passionate about bringing innovative products to market and driving customer adoption & retention strategies? Are you a master storyteller and strategist, adept at translating customer needs into effective value messaging, market readiness requirements, and enablement tools for client-facing teams? If so, we want to hear from you!

Meet our team :

The Merchant GTM team is dedicated to ensuring businesses of all sizes have access to the most powerful and user-friendly payment solutions available. We focus on understanding the unique needs and challenges merchants face and translating them into compelling product positioning, customer-centric messaging, and impactful value propositions for Pay with PayPal, including Braintree, Checkout, and our ever-expanding suite of innovative payment tools.

Job Description : Your way to impact

As our Go-to-Market & Product Success Manager for PayPal's newest Checkout & Personalization Products, you'll be pivotal in maximizing product adoption, revenue acceleration and building scalable product retention strategies. You'll be responsible for developing and executing comprehensive go-to-market plans that leverage targeted downstream distribution channels and engage critical stakeholders.

Your day to day

In your day-to-day role, you will :

• Own the product narrative, articulate compelling value propositions for merchants, translate product features into customer-centric messaging frameworks, and develop sales collateral and learning agendas to guide sales and marketing teams.
• Champion the customer voice, advocating for customer needs and problem statements within the product organization, driving customer-centric product development and roadmap prioritization. Identify and gather customer feedback, effectively "translating" it into actionable insights and market requirements for product teams.
• Collaborate cross-functionally, partnering closely with product teams (Checkout, Merchant Platforms), sales, marketing, and servicing leadership to ensure seamless product launches and merchant adoption of new checkout and personalization products.
• Be at the forefront of all Checkout (XO) and Personalization innovation initiatives, contributing to transformation of the checkout and payments landscape.
• Own and measure the success of go-to-market initiatives, demonstrating a clear impact on product adoption, revenue metrics, and retention strategies.

What do you need to bring

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